Sending orders without order details to Sitecore CDP

Abstract

Overview of sending orders in Sitecore CDP, when order details are not available (Data model 2.1).

You can use Sitecore CDP to assemble orders in real-time when order details are not available to send to Sitecore CDP. For example, you can use this option if your organization does not use a third-party to manage orders, such as OrderCloud, or if your organization does not use cookies and local storage to capture order details.

Alternatively, follow the Sending orders with order details to Sitecore CDP topic.

To assemble orders in real-time using the Stream API, you must send events in a specific order to capture a purchase on the website. Sitecore CDP creates a cart based on the events that have been passed in using the Event API.

To send a customer's purchase to Sitecore CDP, send the following events in this sequence:

  1. Send an ADD event.

  2. Send an ADD_CONTACTS event.

  3. Send a CONFIRM event.

  4. Send a CHECKOUT event.