---
title: "Segment Report"
slug: "segment-report"
abstract: "The Segment Report shows growth and decline in orders per customer, sessions per customer, searches per customer and channels per customer."
---
# Segment Report

The Segment Report tracks the number of customer searches, orders, sessions, and channels used over the past 6 months. Period-on-period graphs compare data for the most recent 3 months to the 3 months that preceded them, which helps you understand trends in customer interactions.

The data in the Segment Report is refreshed every 24 hours. To download the report as a ZIP archive containing CSV files, click the **Download** ![Download icon](https://doc.sitecore.com/api/markdown-image/cdp/en/users/sitecore-cdp/images/Download_dashboard.png) icon.

## Orders per Customer

This report includes a chart that shows the proportion of customers with 1, 2, 3, and 4 or more orders in the most recent 3 months and previous 3 months. It also shows a period-on-period comparison, demonstrating the trend in the number of orders per customer. The graph shows the percentage of change for each order segment in this 3-month period compared to the previous 3-month period, and whether the change is positive (growth) or negative (decline).

- To see the total number of orders for each customer segment, hover your mouse over it in the chart. An information callout displays.
- You can use the [Summary Report](https://doc.sitecore.com/cdp/en/users/sitecore-cdp/dashboards-in-sitecore-cdp/summary-report.html "Summary Report") to view additional order data.

![Orders per Customer report available in the Sitecore CDP Segment Report.](https://doc.sitecore.com/api/markdown-image/cdp/en/users/sitecore-cdp/images/Orders_per_Customer_New.png)

## Channels per Customer

This report includes a chart that shows the proportion of customers with 1, 2, 3, and 4 or more channels in the most recent 3 months and previous 3 months. It also shows a period-on-period comparison, demonstrating the trend in number of channels per customer. The graph shows the percentage of change for each channel segment in this 3-month period compared to the previous 3-month period, and whether the change is positive (growth) or negative (decline).

- To see the total number of channels for each customer segment, hover your mouse over it in the chart. An information callout displays.
- You can use the [Summary Report](https://doc.sitecore.com/cdp/en/users/sitecore-cdp/dashboards-in-sitecore-cdp/summary-report.html "Summary Report") to view additional order data.

![Channels per Customer report available in the Sitecore CDP Segment Report.](https://doc.sitecore.com/api/markdown-image/cdp/en/users/sitecore-cdp/images/Channels_per_Customer_New.png)

## Sessions per Customer

This report includes a chart that shows the proportion of customers with 1, 2, 3, and 4 or more sessions in the most recent 3 months and previous 3 months. It also shows a period-on-period comparison, demonstrating the trend in number of sessions per customer. The graph shows the percentage of change for each session segment in this 3-month period compared to the previous 3-month period, and whether the change is positive (growth) or negative (decline).

- To see the total number of sessions for each customer segment, hover your mouse over it in the chart. An information callout displays.
- You can use the [Summary Report](https://doc.sitecore.com/cdp/en/users/sitecore-cdp/dashboards-in-sitecore-cdp/summary-report.html "Summary Report") to view additional order data.

![Sessions per Customer report available in the Sitecore CDP Segment Report.](https://doc.sitecore.com/api/markdown-image/cdp/en/users/sitecore-cdp/images/Sessions_per_Customer_New.png)

## Searches per Customer

This report includes a chart that shows the proportion of customers with 0, 1, 2, 3, and 4 or more searches in the most recent 3 months and previous 3 months. It also shows a period-on-period comparison, demonstrating the trend in number of searches per customer. The graph shows the percentage of change for each search segment in this 3-month period compared to the previous 3-month period, and whether the change is positive (growth) or negative (decline).

- To see the total number of searches for each customer segment, hover your mouse over it in the chart. An information callout displays.

![Searches per Customer report available in the Sitecore CDP Segment Report.](https://doc.sitecore.com/api/markdown-image/cdp/en/users/sitecore-cdp/images/Searches_per_Customer_New.png)