Troubleshooting web experiments

Abstract

Describes how to troubleshoot web experiments during preview (Sitecore Personalize).

When you preview a web experiment, you can view variant errors in the QA tool, including Handlebars.js errors and JavaScript evaluation errors.

Note

If there are issues with the variant, the message or error displays beneath the status block.

The Sitecore Personalize QA Tool.

The following table details potential messages or errors:

Status block

Message/Error

Type

Definition

Valid Experience and Variant

Invalid Experience

configuration

The reference you entered in the URL parameter when previewing an experiment was incorrect.

Valid Experience and Variant

Invalid Variant

configuration

The reference you entered in the URL parameter when previewing an experiment was incorrect.

Page Targeting

Target page criteria not met

execution

The target webpage(s) are not valid for this page.

Page Targeting

Custom targeting criteria not met

execution

The custom JavaScript targeting code does not return truthy for the webpage, browser, and so on.

Page Targeting

Custom targeting code invalid

configuration

The custom JavaScript is invalid and cannot run on the webpage.

Audience

Audience criteria not met

execution

The guest is not in the segment you chose when you targeted a segment for the web experiment.

Audience

Custom audience criteria not met

execution

The JavaScript entered for the real-time audience does not return truthy.

Audience

Custom audience code invalid

configuration

The JavaScript entered for the real-time audience is invalid and cannot execute.

Variant HTML/CSS/JS

JavaScript Evaluation Error

configuration

The JavaScript entered in the JavaScript editor is invalid and unable to be evaluated.

Variant HTML/CSS/JS

HandlebarsJS Error in HTML

configuration

The Handlebars JavaScript that you entered in the HTML editor is invalid.