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Discover components and architecture

Abstract

Describes the Sitecore Discover component architecture.

Sitecore Discover has multiple components that interact with your platforms and third-party services to create personalized experiences for your customers.

The following diagram shows the component architecture of Sitecore Discover:

Diagram showing the different parts of Sitecore Discover and how they interact. There are three sections, one for customer components, one for Discover components, and one for third-party components.

The CEC is a SaaS workbench for merchandising teams and developers.

Merchandisers, or business users, can create rules, new product discovery experiences, run A/B tests, perform analytics, and more. Developers can use the CEC to learn about Sitecore Discover APIs and test integrations.

The Discover Search and Recommendation service provides targeted, AI-based search and recommendations for your products. The service honors all rules that you set up on the CEC including synonyms, boost/suppress/include/exclude rules, and redirect rules. Use this service in preview search, search results, product listing, landing, special occasion, and recommendation pages, such as similar items and you may also like that use HTML content, banners, and more.

After you integrate your website with Discover, either your website or your e-commerce platform can talk to the Search and Recommendation service.

The Discover Events service processes user data that Discover uses to optimize user experiences and create valuable analytics data.

Any time a user visits your page, they generate information. Some examples of information-generating user actions include searching for a product, clicking a recommended product, adding an item to a wishlist, or viewing more details about a product.

Data about these actions can be captured and sent to Discover in the form of event objects. In some circumstances, this data is sent automatically. However, in other circumstances, such as when you integrate using REST APIs, you must track and send event objects yourself.

Discover tracks events to improve your business KPIs. Events tell the Sitecore Discover algorithms about a user's affinities, which translates to more personalized product recommendations. Events are also integral to generating analytics such as click-through rates (CTR), click-assisted revenue, page views, keyword analytics, and so on.

Use the Discover promotional email recommendation service to insert dynamic recommendations into email messages you send to users. Each user sees personalized recommendations when they open the email message.

After you set up a campaign and define other variables in the CEC, Discover gives you a code snippet that you can embed into the email messages you send using any third-party email service. You use just one code snippet, but Discover ensures that each user sees products that are personalized based on what you defined in the CEC.

You prepare data and then transfer catalog datasets to Discover through a secure file transfer protocol (SFTP) to the Discover data feed service. You can also use the SFTP service to update product data.