Troubleshooting Save Action for Experience Forms

This topic addresses problems you might encounter when you use the Save Action for Experience Forms functionality in Data Exchange Framework.

No details are generated in the tenant web service logs

If the tenant web service logs do not show details:

  • In the <Tenant Server>/App_Data/config/sitecore/CoreServices/sc.Serilog.xml file, set the MinimumLevel parameter to Information. For example:

    <Settings>
      <Serilog>
        <Using>
          <FileSinkAssembly>Serilog.Sinks.File</FileSinkAssembly>
          <RollingFileSinkAssembly>Serilog.Sinks.RollingFile</RollingFileSinkAssembly>
        </Using>
        <MinimumLevel>
          <Default>Information</Default>
        </MinimumLevel>
        <WriteTo>
          <FileSink>
            <Name>RollingFile</Name>
            <Args>
              <pathFormat>App_Data\\Logs\\DEF-WEB-log-${MachineName}-${InstanceName}-{Date}.txt</pathFormat>
              <retainedFileCountLimit>7</retainedFileCountLimit>
              <buffered>False</buffered>
            </Args>
          </FileSink>
        </WriteTo>
        <Properties>
          <Application>Data Exchange Framework Web</Application>
        </Properties>
      </Serilog>
    </Settings>

A form is not displayed in Forms

If the Form dashboard is not displaying a form:

  • perform indexing on both the Master and the Web databases.

A contact is not displayed in List Manager

If the List Manager dashboard is not displaying a contact:

  • perform indexing on both the Master and the Web databases.