Delete a guest in Sitecore Personalize
You can delete a guest in Sitecore Personalize to comply with Global Data Protection Regulations (GDPR).
You must have an Admin app role to delete a guest.
After you delete a guest, it can take up to 24 hours for the guest data to no longer be available in Sitecore Personalize.
To delete a guest:
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On the navigation menu, click
> Manage guests. -
On the Manage Guests screen, in the Identifiers drop-down list, click the identifier to use in your search and enter the string value in the text box:
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Guest Ref - select this option to search for the guest using their guest reference. This is the default.
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Identifier - select an identifier to use in your search. Only identifiers that are specific to your organization display. For example, Email is a common identifier for many organizations.
NoteIf your organization does not use identifiers to perform identity, you must search using Guest Ref. To do this, use debug mode to find the guest reference and copy and paste it into the search field.
If there is a match, the search results display the string value and the matching identifier.
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To delete the guest, click
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On the warning message, click Delete Guest.
Guest data is permanently deleted along with their orders, order items, sessions, and events. It can take up to 24 hours for the guest data to no longer be available in Sitecore Personalize. As the data controller, it is your responsibility to ensure that none of your systems send any of the deleted guest's Personally Identifiable Information (PII) to Sitecore Personalize.