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Introduction to Sitecore Personalize
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  • Sitecore Personalize
  • Managing accounts and system settings in Sitecore Personalize
  • Using two-factor authentication in Sitecore Personalize
  • Disable two-factor authentication as an administrator

Disable two-factor authentication as an administrator

Two-Factor Authentication (2FA) is a security mechanism that requires two types of credentials for authenticating a user in Sitecore Personalize. There are certain circumstances when you must disable 2FA on a user's account. For example, if the user lost their smartphone and now they have a new smartphone.

Team members with an Organization Admin or Organization Owner role in Sitecore Cloud Portal can disable 2FA for all Sitecore apps.

Note

Users can re-enable 2FA on their account, by completing the Set up 2FA procedure.

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