Change or reset your Sitecore password
If you log in to the Sitecore Cloud Portal using the default Sitecore authentication, you can change your password from your account page. If you've forgotten your password, you can reset it from the login page. Both methods will generate a password reset email to the address associated with your account.
If you log in using single sign-on (SSO), you can only change your password through your identity provider.
This walkthrough describes how to:
Request a password reset email
Changing your password requires you to request a password reset email. How you do this depends on whether you know your existing password.
Change a known password
To change a known password:
-
In the top-right corner of any page, click your profile icon and then click Manage account.
-
On your account page, click Reset password.
Reset a forgotten password
To reset a forgotten password:
-
In a browser, open the Sitecore Cloud Portal at https://portal.sitecorecloud.io/.
-
On the login page, in the Email address field, enter the email address of your account and click Continue.
-
Click Forgot password?.
-
On the Forgot your password? page, click Continue.
Use the email to update your password
After you receive the requested email, you can use it to update your password.
If you didn't receive an email, check your junk or spam folder.
To use the email to update your password:
-
Open the email and click Set a new password.
-
On the password reset page, in the New password field and the Re-enter new password field, enter the password you want.
ImportantYour password must be at least eight characters and contain:
-
Uppercase letters (
A-Z), lowercase letters (a-z), and numbers (0-9). -
Non-alphanumeric characters such as
! @ # $ % ^ & *.
Do not include personal data such as your name.
-
-
Click Reset password.