---
title: "Manage Sitecore Support access"
slug: "manage-sitecore-support-access"
abstract: "How to enable Sitecore Support access to your organization and apps."
---
# Manage Sitecore Support access

If there is a technical issue, you can grant Sitecore support engineers (PSS) access to your organization and its apps. When a support engineer logs in, they will have the *Organization Admin* role.

> [!important]
> When you enable access, it grants access to the entire PSS team. We recommend that you only enable access when necessary and disable it immediately after the support session.

When Sitecore Support access is enabled, you can see a record of the Sitecore support engineers that have logged in to your organization.

The Sitecore Common Audit Log also records when a Sitecore support engineer logs in to your organization or its apps. See the [logged activities in the Sitecore Cloud Portal](https://doc.sitecore.com/portal/en/developers/sitecore-cloud-portal/sitecore-common-audit-log/logged-activities/logged-activities-in-the-sitecore-cloud-portal.html "Logged activities in the Sitecore Cloud Portal").

> [!note]
> To manage Sitecore Support access, you must have an *Organization Admin* or *Organization Owner* role. PSS cannot access the environment without providing a case number and investigation reason, which is recorded in the audit log.

To enable Sitecore support engineers to access your organization and its apps:

1. Log in to the Sitecore Cloud Portal organization that you want to enable Sitecore Support access for.
2. In the Sitecore Cloud Portal, on the menu bar, click **Admin**.
3. On the left menu, click **Sitecore Support access**.
4. On the **Sitecore Support access** page, click **Enable access**.

To revoke Sitecore Support's access to your organization and apps, click **Disable access**.