---
title: "Understanding chat"
slug: "understanding-chat"
abstract: "SitecoreAI uses chats to help you work with AI, preserve context, and return to previous AI-powered tasks."
---
# Understanding chat

> [!important]
> The new Agentic studio UI is being rolled out in phases. Your organization may not see the updated UI and related features yet. It will become available when your environment is included in the rollout.
> 
In Agentic studio, the Chat interface is where you work with AI and manage your conversations. It provides a conversational space where you can create, review, and continue work while preserving context and history.

As AI works on your request, progress details or reasoning summaries may be displayed to help you understand how the response or outcome was generated.

Generated artifacts appear directly in the conversation and are added to **Context** :mdiBookOpenBlankVariantOutline: in the Chat interface. You can open an artifact in the editing pane to review the content and copy, save, or export it.

Although the Chat interface can be accessed from different areas of SitecoreAI, the basic interaction flow is the same:

:::walkthrough
1. Enter a prompt.
2. Select an agent if the task is specific.
3. Add context, including artifacts and brand kits.
4. Select skills and tools.
5. Attach files to provide more information.
6. Submit your request.
7. Click the generated [artifact](https://doc.sitecore.com/sai/en/users/sitecoreai/working-with-agentic-studio/understanding-spaces/manage-an-artifact.html) to review, copy, save, or export the content.
:::

## Accessing the chat interface

You can access the Chat interface from several areas in SitecoreAI, depending on where you are working.

### Overview page

On the Agentic studio **Overview** page, the Chat interface is located at the top of the page, giving you a quick way to start a chat from the main Agentic studio home page.

To begin a conversation, enter a prompt. Depending on the task, you can also select an agent, choose skills and tools, attach files, and specify the context you want AI to use.

After you submit the prompt, the conversation opens on the **Chat** page in a new chat.

![Chat interface on the Overview page](https://doc.sitecore.com/api/markdown-image/sai/en/users/sitecoreai/images/agstd-chat-on-overview-page.png)

### Chat page

The **Chat** page provides the full chat experience. From here, you can start new chats, reopen previous conversations, review earlier work, and continue existing threads while preserving context and history.

To access it, in the navigation menu, click **Agentic** and, in the left sidebar, click **Chat** :mdiChatOutline:.

![The chat interface on the Chat page](https://doc.sitecore.com/api/markdown-image/sai/en/users/sitecoreai/images/agstd-chat-page.png)

For more information about using the **Chat** page, see [Using the Chat interface](https://doc.sitecore.com/sai/en/users/sitecoreai/working-with-agentic-studio/understanding-chat/understanding-chat.html#using-the-chat-interface "Using the Chat interface").

### Space

In a [space](https://doc.sitecore.com/sai/en/users/sitecoreai/working-with-agentic-studio/understanding-spaces/understanding-spaces.html "Understanding spaces"), use the Chat interface at the bottom of the page to [work with AI in the context of the space](https://doc.sitecore.com/sai/en/users/sitecoreai/working-with-agentic-studio/understanding-spaces/chat-in-a-space.html). You can enter prompts, refine outputs, request changes, and build on previous work over time.

Conversations and artifacts are stored together in the space, so you can return to the work later without losing context. Generated artifacts can also be used as context in future conversations, helping AI keep responses accurate and consistent.

![Chat interface in a space](https://doc.sitecore.com/api/markdown-image/sai/en/users/sitecoreai/images/agstd-chat-interface-space.png)

### Page builder

In Page builder, click the **Agentic Studio** icon in the upper-right corner of the [top toolbar](https://doc.sitecore.com/sai/en/users/sitecoreai/build-pages/working-with-the-page-builder/understanding-the-builder-s-interface.html "Understanding the builder's interface").

In the right pane, use the **Chat** tab to enter a prompt, select an agent if needed, add context, and choose skills or tools. The chat uses the context of the site collection, site, or page currently open in the canvas. You can also run Page builder-compatible agents from the **Run agents** tab.

![Chat interface in Page builder](https://doc.sitecore.com/api/markdown-image/sai/en/users/sitecoreai/images/agstd-chat-interface-pb.png)

### Anywhere in SitecoreAI

From anywhere in SitecoreAI, click **AI assistant** in the upper-right corner of the page to open the Chat interface.

This gives you access to chat regardless of where you are working, so you can ask for help, continue a conversation, or use AI without leaving your current workflow.

## Available views in the Chat interface

The Chat interface includes three views. Choose the view that best fits how you want to navigate conversations and complete tasks.

- **Chat** - displays chats in a conversational format. This is the default view and is used across Agentic studio.
- **Classic** - lists chats and agents in a table format, with view capability for each row.
- **Canvas** - provides an open workspace with movable chat cards and easy access to editing features.

Artifacts generated by agents appear directly in the conversation and can be selected as reusable context for future steps.

## Using the Chat interface

The Chat interface gives you access to the core AI tools available across SitecoreAI. For more information, see [Chat features and tools](https://doc.sitecore.com/sai/en/users/sitecoreai/working-with-agentic-studio/understanding-chat/chat-features-and-tools.html "Chat features and tools").

In the Chat interface, you can:

- **Enter a prompt** or use a suggested prompt to begin working with AI. You can ask questions, generate content, or ask AI to perform tasks in SitecoreAI using available tools, such as creating, updating, or translating content.
- **Select an agent**, if the task requires one.
- **Refine your request** by editing your prompt, choosing skills and tools, uploading files, and adding context such as artifacts and brand kits.
- **Continue a conversation** by asking follow-up questions or refining previous outputs.
- **Reuse earlier responses and AI-generated artifacts** as context for follow-up work.
- Use [agent sequencing](https://doc.sitecore.com/sai/en/users/sitecoreai/working-with-agentic-studio/understanding-chat/agent-sequencing-within-a-single-chat.html "Agent sequencing within a single chat") to run additional agents without restarting the task.
- **Open generated artifacts** to review, copy, save, or export the content.
- [Review and apply proposed changes](https://doc.sitecore.com/sai/en/users/sitecoreai/working-with-agentic-studio/understanding-chat/review-ai-proposed-changes-in-the-chat-interface.html "Review AI-proposed changes in the Chat interface") before AI-created, translated, or edited content is saved.

When you select a prebuilt agent from the Chat interface, you might be prompted to provide additional information before the agent runs. For example, if you choose **Bulk Content Generator**, SitecoreAI prompts you to review and select the required parameters.

![Example of a chat with agent parameter prompts](https://doc.sitecore.com/api/markdown-image/sai/en/users/sitecoreai/images/asgt-chat-questions.png)

## Managing chats on the Chat page

The **Chat** page includes additional options for managing conversations.

On the **Chat** page, you can:

- **Start a new chat** by clicking :mdiPlusCircle: **New chat**.
- **Browse your chat history** by clicking :mdiClockOutline: **History** in the upper-right corner of the **Chat** page.
- **Search chat history** by entering a keyword in the Search history field. To narrow results, select a prebuilt agent from the drop-down list.
- [Convert a chat into a space](https://doc.sitecore.com/sai/en/users/sitecoreai/working-with-agentic-studio/understanding-chat/convert-a-chat-to-a-space.html "Convert a chat to a space") for collaboration.
- **Delete a chat** by opening chat history and clicking :mdiTrashCanOutline: **Delete** next to the chat you want to remove.
- **Rename a chat** by opening chat history and clicking :mdiPencilOutline:. **Rename** next to the chat you want to rename.
- Use the [debugging tool](https://doc.sitecore.com/sai/en/users/sitecoreai/working-with-agentic-studio/understanding-chat/troubleshoot-chats.html "Troubleshoot chats") to help you troubleshoot issues with chats.