---
title: "The Questions and Answers capability"
slug: "the-questions-and-answers-capability"
abstract: "Describes the Questions and Answers capability, and how to interact with it."
---
# The Questions and Answers capability

Questions and Answers (Q&A) is a Sitecore Stream capability that enables your site visitors to ask natural language questions and receive AI-generated answers sourced from your content collection and Sitecore Search domain.

This feature allows you to harness the power of AI to provide instant, on-demand customer support on your website, and engage customers by encouraging self-service.

Questions and answers can be: 

- Automatically generated from your existing content catalog.
- Generated based on customer input, then indexed in your questions and answers collection.
- Added or edited manually by you.

> [!note]
> Currently, this feature supports English language only.

## Enable Questions and Answers

Question and answer items are generated using your existing content catalog. When you enable questions and answers, you create groups based on entities, sources, and attributes in your domain, and Search generates Q&A items based on those groups when you [run your first batch generation](https://doc.sitecore.com/search/en/users/search-user-guide/ai-driven-experiences/the-questions-and-answers-capability.html#UUID-224fe70a-46e3-df40-518c-7a9c1032c0d4_section-idm23487376354901 "Generate questions and answers").

To enable Questions and Answers:

1. On the menu bar, click **Administration** > **Domain Settings** > **Feature Configuration** and select **Questions Answer Groups**.
2. Click **Create a Question & Answer Group**.
3. Click the new group, then, in the **Group Name** field, add a unique name for this group.
4. Optionally, in the **Description** field, enter a description for this group.
5. Click the **Sources** field and select a source or sources from the drop-down list. Q&A items generated for this group will will be generated only from documents in the sources you select.

    > [!note]
    > If no sources are selected, questions and answers will be generated using data from all sources.

6. Click the **Entity** drop-down list to select an entity.
7. Click **Add Attribute** to select up to five attributes that Search will use to generate questions and answers.

    > [!important]
    > Before generating questions and answers, ensure that [textual relevance](https://doc.sitecore.com/search/en/users/search-user-guide/ai-driven-experiences/configure-an-attribute-for-textual-relevance.html "Configure an attribute for textual relevance") is enabled for each of these attributes.

8. Click **Save**.
9. On the **Feature Configuration** tab, click **Publish**.

> [!note]
> After enabling Questions and Answers for at least one entity, you can further configure your chosen attributes and sources at any time. However, for your changes to take effect, you must click **Publish** on the **Feature Configuration** tab.

## Generate questions and answers

After enabling Questions and Answers, you can trigger the generation of Q&A items in the **Q&A Browser**.

To generate questions and answers:

1. In the **Q&A Browser**, click the **Q&A Group** drop-down list to select the required Q&A group.
2. Click **Run batch generation** ![Circular, rotating arrows to denote the Run Batch Generation function in Search.](https://doc.sitecore.com/api/markdown-image/search/en/users/search-user-guide/images/RunBatchGeneration.png) to open the batch generation pane.
3. Click **Run Batch Generation**.

After clicking **Run Batch Generation**, this pane will show the progress of the generation job. When there is no job actively running, the pane will show information related to the most recent generation job.

## Access the Q&A Browser

After you have enabled Questions and Answers, the **Q&A Browser** tab provides access to various information and tools related to your questions and answers.

![A screenshot of the Q&A browser.](https://doc.sitecore.com/api/markdown-image/search/en/users/search-user-guide/images/Q_AGroups.png)

To access it, in the menu bar, click **Content Collection** > **Questions and Answers**. The tab displays a list of Q&A items, as well as the following information:

- **KEYWORDS** - AI-generated keywords related to the Q&A. They can be used to show other commonly searched keywords to your customers.
- **MANAGED BY** - the source of the Q&A, either **Sitecore** (generated by Stream) or **Manually Updated**.
- **ID** - the ID of the Q&A.
- **INDEXED AT** - the time the Q&A was indexed.

> [!note]
> If a generated Q&A item has been edited or hidden, it will no longer show the **Questions and Answers Generated From** section on the edit page.

## Create questions and answers manually

As well as those generated by AI, you can also manually create your own questions and answers to ensure that content displayed on your websites is comprehensive and relevant.

To create questions and answers manually:

1. In the **Q&A Browser**, click the **Q&A Group** drop-down list to select the required Q&A group.
2. Click **Add Question and Answer**.
3. On the edit page, fill in the following fields:

    | Field | Description |
    | --- | --- |
    | **QUESTION** | Question text. |
    | **ANSWER** | Answer text. |
    | **KEYWORDS** | Any keywords associated with the Q&A. |

4. Click **Save**.

## Edit questions and answers

You can edit AI generated questions, answers, and keywords at any time. This enables you to refine your customer’s experience, and deliver the results they expect.

To edit questions and answers:

1. In the **Q&A Browser**, hover the mouse over a Q&A item and click **Edit** ![pencil-outline.png](https://doc.sitecore.com/api/markdown-image/search/en/users/search-user-guide/images/pencil-outline.png) on the right-hand side of the page.
2. On the edit page, make changes to the corresponding **QUESTION**, **ANSWER**, or **KEYWORDS** in their respective fields and click **Save**.

> [!note]
> Keywords in user input are not processed for textual relevance or stemming when being matched against indexed keywords. They are suited to creating related keywords experiences.

## Hide questions and answers

You can hide Q&A items to ensure they are not returned in search results. Q&A items cannot be deleted, but hiding one prevents the answer from being regenerated when prompted by a customer.

To hide questions and answers:

- In the **Q&A Browser**, hover the mouse over the item and click **Hide** ![eye-slash-regular.png](https://doc.sitecore.com/api/markdown-image/search/en/users/search-user-guide/images/eye-slash-regular.png) on the right-hand side of the page.