---
title: "Look up a visitor"
slug: "look-up-a-visitor"
abstract: "Describes how to look up a visitor in Sitecore Search."
---
# Look up a visitor

You might have to look up a visitor to your site to troubleshoot why they are seeing a specific recommendation or to delete their profile in the Sitecore Search system. You can search for any site visitor using their UUID, customer ID, EID, or email address.

To look up a visitor:

1. On the menu bar, click **Content Collection**, then click **Visitors**.
2. On the **Visitor Lookup** tab, in the drop-down, select the type of ID to search by.
3. In the **Visitor ID** text field, enter the ID of the user you are searching for.
4. Press Enter. If the ID is valid, the page populates with information about the visitor.

    > [!note]
    > You can delete a single visitor profile from this screen by clicking ![Additional options](<https://doc.sitecore.com/api/markdown-image/search/en/users/search-user-guide/images/Additional%20options.png>) in the **Visitor Profile** section, then clicking **Delete**. If you want to [delete more than one visitor profile](https://doc.sitecore.com/discover/en/users/discover-user-guide/en/delete-a-visitor-profile.html), you can do so on the **CCPA/GDPR Deletion Requests** tab.