Using the content item browser

The Content Collection page of the Customer Engagement Console (CEC) has a section for every entity in your implementation. Clicking on an entity section opens a page with a table exclusively listing all content items of the selected entity type. You can browse through the list page by page. You can also access analytics about the entity's performance.

Customize display of content items

To customize the paginated table of content items:

  1. In the CEC, on the menu bar, click Content Collection, then click the Content entity section.

  2. On the Content Browser tab, in the top-right corner of the table, to open the dialog to arrange column, click Columns.

  3. To add a column, in the More columns list, click a column item.

  4. To remove a displayed column, in the Arrange columns list, click a column item.

  5. To reset list to default, click Restore default.

  6. To clear the list of displayed columns, click Clear columns.

  7. To accept list of columns, click Apply, else click Cancel.

Note

The columns available for display in the paginated table, are set by the Administrator in the Domain settings section.

View entity performance

To view analytics of the entity's performance:

  • On the top right of the paginated table of content items, click Performance.

Search for and view a content item

To search for a content item of a particular entity type, you can open the entity collection and use a keyword or an identifier (ID).

For example, you can use this functionality to:

  • See if a content item of the entity type is available when you are implementing a content strategy.

  • Retrieve the ID for a content item when you are creating rules.

  • View the entity's dataset.

To search for and view a content item of the default entity type, Content.

  1. In the CEC, on the menu bar, click Content Collection, then click the Content entity section.

  2. On the Content Browser tab, in the drop-down menu click Name to search using a keyword, or click ID to search based on a content ID. Enter a relevant keyword or ID into the search box.

  3. Optionally, to filter by source, click the Source drop-down menu, and then click the source names to apply the filter. By default, Search returns content items from all sources.

  4. Click the content item to view its basic details.

    The basic details page lists attributes associated with the content item.

  5. To display content attributes used for specific features. Click Attribute Filters, then select one or more check boxes corresponding to the features of interest.

    For example, to display only content attributes a content item uses for faceted search, select the Facets check box.

  6. To view the additional options, click Additional options, then in the drop-down menu, select an option.

Filter items indexed by sources

The content browser lets you view all content indexed for a given source.

To view all content items indexed by a source:

  1. In the CEC, on the menu bar, click Content Collection, then click the Content entity section.

  2. Click the Source drop-down menu, and then click the checkbox next to the source name, then click Apply.

    Note

    You can filter on multiple sources.

Filter items based on locale

If your domain supports multiple locales, the content browser lets you filter your content collection by locale.

To view content items indexed in a specific locale:

  1. In the CEC, on the menu bar, click Content Collection, then click the Content entity section.

  2. Click the default locale (for example United States, English), and in the drop-down menu, click the desired locale.

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