--- title: "Delete recipients" slug: "delete-recipients" abstract: "Sitecore Send lets you delete recipients from your email lists by copying and pasting data, using TXT, CSV, or Excel files, and through available plugins." --- # Delete recipients You can delete your email list contacts using different methods as described in the following sections. ## Delete an email list contact manually You can manually delete one or more contacts from your email list to permanently remove the contact and history in your account. To delete a contact manually: 1. On the menu bar, click **Audience** > **Email lists**. 2. Click the name of the email list from which you want to delete contacts. 3. On the menu on the left, click **View all members**. 4. Find the email address of the contact you want to delete. 5. Click ![three_dots_icon.png](https://doc.sitecore.com/api/markdown-image/send/en/users/sitecore-send/images/three_dots_icon.png) and click **Archive/Delete**. 6. In the **Confirm Action** dialog, click **Delete**. ## Delete using a TXT or CSV file You can delete contacts from your email list using files of the .csv or .txt type up to 40 MB in size. If your data contains any special characters, you must upload a UTF-8 file to ensure compatibility. To delete contacts using a CSV or TXT file: 1. On the menu bar, click **Audience** > **Email lists**. 2. Click the name of the email list from which you want to delete contacts. 3. On the menu on the left, click **Perform bulk actions**. 4. On the **Choose Bulk Action** page, navigate to **Delete List Members** and click **Select**. 5. In the pop-up dialog that appears, navigate to the **CSV/TXT File** option and click **Select**. 6. On the **Data selection** tab, click **Browse** and select the file that you want to import and click **Next**. > [!note] > If the separator in your file is not a tab, a comma, a semicolon, or a pipe delimiter, you must enter it in the **Enter a custom separator** field. 7. On the **Data Mapping tab**, ensure the default **Email** field is mapped to the email column, then click **Next**. You can ignore the other custom fields, as the system only uses the Email field to identify, archive, or unsubscribe the contact. > [!note] > If you have not mapped all uploaded data to their corresponding fields, a pop-up dialog asks you to confirm that you want to ignore any unmapped columns. Click **Ignore and continue**. 8. On the **Notification** tab, select if and how you want to be notified when the delete process has been completed. Select **Apply to all email lists** if you want the delete process to be applied to all your email lists simultaneously. Click **Delete** to start the process. 9. A pop-up message indicates that the delete operation has been successfully queued. To view a report of the operation, click **Go there**. 10. Click **View reports** to see the details of when the delete operation started or finished, and how many contacts were deleted. ## Delete using an Excel file You can use an .xls or .xlsx file up to 40 MB in size, to ardelete your email list contacts. To delete contacts using a CSV or TXT file: 1. On the menu bar, click **Audience** > **Email lists**. 2. Click the name of the email list from which you want to delete contacts. 3. On the menu on the left, click **Perform bulk actions**. 4. On the **Choose Bulk Action** page, navigate to **Delete List Members** and click **Select**. 5. In the pop-up dialog that appears, navigate to the **Excel File** option and click **Select**. 6. On the **Data selection** tab, click **Browse** and select the file that you want to import and click **Next**. 7. On the **Data Mapping tab**, ensure the default **Email** field is mapped to the email column, then click **Next**. You can ignore the other custom fields, as the system only uses the Email field to identify, archive, or unsubscribe the contact. > [!note] > If you have not mapped all uploaded data to their corresponding fields, a pop-up dialog asks you to confirm that you want to ignore any unmapped columns. Click **Ignore and continue**. 8. On the **Notification** tab, select if and how you want to be notified when the delete process has been completed. Select **Apply to all email lists** if you want the delete process to be applied to all your email lists simultaneously. Click **Delete** to start the process. 9. A pop-up message indicates that the delete operation has been successfully queued. To view a report of the operation, click **Go there**. 10. Click **View reports** to see the details of when the delete operation started or finished, and how many contacts were deleted. ## Delete contacts by copying and pasting Sitecore Send lets you delete contacts from your email lists by copying and pasting the data. Use this method to delete up to 500 members, and use other available archiving methods if your list exceeds the 500 members limit.  To delete contacts by pasting text: 1. On the menu bar, click **Audience** > **Email lists**. 2. Click the name of the email list from which you want to delete contacts. 3. On the menu on the left, click **Perform bulk actions**. 4. On the **Choose Bulk Action** page, navigate to **Delete List Members** and click **Select**. 5. In the pop-up dialog that appears, navigate to the **Paste Text** option and click **Select**. 6. On the **Data selection** tab, paste your list of contacts and click **Next**. > [!note] > Use one contact per line and commas ( , ) to separate the fields of each contact on your list. 7. On the **Data Mapping tab**, ensure the default **Email** field is mapped to the email column, then click **Next**. You can ignore the other custom fields, as the system only uses the Email field to identify, archive, or unsubscribe the contact. > [!note] > If you have not mapped all uploaded data to their corresponding fields, a pop-up dialog asks you to confirm that you want to ignore any unmapped columns. Click **Ignore and continue**. 8. On the **Notification** tab, select if and how you want to be notified when the delete process has been completed. Select **Apply to all email lists** if you want the delete process to be applied to all your email lists simultaneously. Click **Delete** to start the process. 9. A pop-up message indicates that the delete operation has been successfully queued. To view a report of the operation, click **Go there**. 10. Click **View reports** to see the details of when the delete operation started or finished, and how many contacts were deleted. ## Delete using the Google Contacts plugin Sitecore Send lets you delete contacts from your email list using the Google Contacts plugin. To delete contacts using the Google Contacts plugin: 1. On the menu bar, click **Audience** > **Email lists**. 2. Click the name of the email list from which you want to delete contacts. 3. On the menu on the left, click **Perform bulk actions**. 4. On the **Choose Bulk Action** page, navigate to **Delete List Members** and click **Select**. 5. In the pop-up dialog that appears, navigate to **Google Contacts plugin** and click **Select**. 6. Click **Connect your Google account** and enter your Google credentials. 7. Click **Allow** to complete the authentication step. 8. On the **Data selection** tab, select how you want to import your contacts' data: - **No, import everything** - import all the fields in your contacts list. - **Yes, I want to import from a list of filters** - select which contact groups to import. 9. On the **Data Mapping tab**, ensure the default **Email** field is mapped to the email column, then click **Next**. You can ignore the other custom fields, as the system only uses the Email field to identify, archive, or unsubscribe the contact. > [!note] > If you have not mapped all uploaded data to their corresponding fields, a pop-up dialog asks you to confirm that you want to ignore any unmapped columns. Click **Ignore and continue**. 10. On the **Notification** tab, select if and how you want to be notified when the delete process has been completed. Select **Apply to all email lists** if you want the delete process to be applied to all your email lists simultaneously. Click **Delete** to start the process. 11. A pop-up message indicates that the delete operation has been successfully queued. To view a report of the operation, click **Go there**. 12. Click **View reports** to see the details of when the delete operation started or finished, and how many contacts were deleted. ## Delete using the Salesforce plugin Sitecore Send lets you delete contacts from your email list using the Salesforce plugin. To delete contacts using the Salesforce plugin: 1. On the menu bar, click **Audience** > **Email lists**. 2. Click the name of the email list from which you want to delete contacts. 3. On the menu on the left, click **Perform bulk actions**. 4. On the **Choose Bulk Action** page, navigate to **Delete List Members** and click **Select**. 5. In the pop-up dialog that appears, navigate to **Salesforce plugin** and click **Select**. 6. Click **Login with your account** and enter your Salesforce credentials. 7. Click **Allow** to complete the authentication step. 8. On the **Data selection** tab, select which contact fields to import and click **Next**. 9. On the **Data Mapping tab**, ensure the default **Email** field is mapped to the email column, then click **Next**. You can ignore the other custom fields, as the system only uses the Email field to identify, archive, or unsubscribe the contact. > [!note] > If you have not mapped all uploaded data to their corresponding fields, a pop-up dialog asks you to confirm that you want to ignore any unmapped columns. Click **Ignore and continue**. 10. On the **Notification** tab, select if and how you want to be notified when the delete process has been completed. Select **Apply to all email lists** if you want the delete process to be applied to all your email lists simultaneously. Click **Delete** to start the process. 11. A pop-up message indicates that the delete operation has been successfully queued. To view a report of the operation, click **Go there**. 12. Click **View reports** to see the details of when the delete operation started or finished, and how many contacts were deleted.