--- title: "Import recipients" slug: "import-recipients" abstract: "Sitecore Send lets you import your email recipients by pasting data, using TXT, CSV or Excel files and through available plugins." --- # Import recipients Sitecore Send lets you import your email recipients by copying and pasting data, using TXT, CSV, or Excel files and through available plugins. When importing, Sitecore Send ensures that your email list is free from any duplicates or unsubscribed members. If you notice a decrease in the number of members on your list, it is likely due to Sitecore Send system checks. The available import methods are described in the following sections. ## Import using a TXT or CSV file You can import your email list contacts using files of the .csv or .txt type up to 40 MB in size. If your data contains any special characters, you must upload a UTF-8 file to ensure compatibility. To import contacts using a CSV or TXT file: 1. On the menu bar, click **Audience** > **Email lists**. 2. Click the name of the email list that you want to add contacts to. 3. On the menu on the left, click **Perform bulk actions**. 4. On the **Choose Bulk Action** page, navigate to **Import Members into List** and click **Select**. 5. In the pop-up dialog that appears, navigate to the **CSV/TXT File** option and click **Select**. 6. On the **Data selection** tab, click **Browse** and select the file that you want to import. > [!note] > If the separator in your file is not a tab, a comma, a semicolon, or a pipe delimiter, you must enter it in the **Enter a custom separator** field. 7. If you have the consent from all subscribers on the list through the double opt-in process, select the **Yes, add them as verified, I do have consent from these members** check box and click **Next**. 8. On the **Data Mapping** tab, click each drop-down list and select the default **Email** field or any created custom field. If you want to map a specific column to a field, click the **Map to** drop-down list, select the field to use, and click **Next**. > [!note] > If you have not mapped all uploaded data to their corresponding fields, a pop-up dialog asks you to confirm that you want to ignore any unmapped columns. Click **Ignore and continue**. 9. On the **Notification** tab, select if and how you want to be notified when the import process has been completed. Click **Import** to start the process. 10. A pop-up message indicates that the import operation has been successfully queued. To view a report of the operation, click **Go there**. 11. Click **View reports** to see the details of when the import operation started or finished, and how many contacts were imported. ## Import using an Excel file You can import your email list contacts using files of the .xls or .xlsx type up to 40 MB in size. If your data contains any special characters, you must upload a UTF-8 file to ensure compatibility. To import contacts using an Excel file: 1. On the menu bar, click **Audience** > **Email lists**. 2. Click the name of the email list that you want to add contacts to. 3. On the menu on the left, click **Perform bulk actions**. 4. On the **Choose Bulk Action** page, navigate to **Import Members into List** and click **Select**. 5. In the pop-up dialog that appears, navigate to the **Excel File** option and click **Select**. 6. On the **Data selection** tab, click **Browse** and select the file that you want to import and click **Next**. 7. If you have the consent from all subscribers on the list through the double opt-in process, select the **Yes, add them as verified, I do have consent from these members** check box and click **Next**. 8. On the **Data Mapping** tab, click each drop-down list and select the default **Email** field or any created custom field. If you want to map a specific column to a field, click the **Map to** drop-down list, select the field to use, and click **Next**. > [!note] > If you have not mapped all uploaded data to their corresponding fields, a pop-up dialog asks you to confirm that you want to ignore any unmapped columns. Click **Ignore and continue**. 9. On the **Notification** tab, select if and how you want to be notified when the import process has been completed. Click **Import** to start the process. 10. A pop-up message indicates that the import operation has been successfully queued. To view a report of the operation, click **Go there**. 11. Click **View reports** to see the details of when the import operation started or finished, and how many contacts were imported. ## Import contacts by copying and pasting Sitecore Send lets you import contacts by copying and pasting the data. You can quickly import up to 500 members using this method. If your list exceeds the 500 members limit, you can use other available import methods.  To import contacts by pasting text: 1. On the menu bar, click **Audience** > **Email lists**. 2. Click the name of the email list that you want to add contacts to. 3. On the menu on the left, click **Perform bulk actions**. 4. On the **Choose Bulk Action** page, navigate to **Import Members into List** and click **Select**. 5. In the pop-up dialog that appears, navigate to the **Paste Text** option and click **Select**. 6. On the **Data selection** tab, paste your list of contacts and click **Next**. > [!note] > Use one contact per line and commas ( , ) to separate the fields of each contact on your list. 7. If you have the consent from all subscribers on the list through the double opt-in process, select the **Yes, add them as verified, I do have consent from these members** check box and click **Next**. 8. On the **Data Mapping** tab, click each drop-down list and select the default **Email** field or any created custom field. If you want to map a specific column to a field, click the **Map to** drop-down list, select the field to use, and click **Next**. > [!note] > If you have not mapped all uploaded data to their corresponding fields, a pop-up dialog asks you to confirm that you want to ignore any unmapped columns. Click **Ignore and continue**. 9. On the **Notification** tab, select if and how you want to be notified when the import process has been completed. Click **Import** to start the process. 10. A pop-up message indicates that the import operation has been successfully queued. To view a report of the operation, click **Go there**. 11. Click **View reports** to see the details of when the import operation started or finished, and how many contacts were imported. ## Import using the Google Contacts plugin Sitecore Send lets you import your contacts using the Google Contacts plugin. > [!note] > Another way to import contacts from Google is through [Integrations](https://doc.sitecore.com/send/en/users/sitecore-send/email-lists/import-contacts-using-the-google-plugin.html "Import contacts using the Google plugin"). To import contacts using the Google Contacts plugin: 1. On the menu bar, click **Audience** > **Email lists**. 2. Click the name of the email list that you want to add contacts to. 3. On the menu on the left, click **Perform bulk actions**. 4. On the **Choose Bulk Action** page, navigate to **Import Members into List** and click **Select**. 5. In the pop-up dialog that appears, navigate to **Google Contacts plugin** and click **Select**. 6. Click **Connect your Google account** and enter your Google credentials. 7. Click **Allow** to complete the authentication step. 8. On the **Data selection** tab, select how you want to import your contacts' data: - **No, import everything** - import all the fields in your contacts list. - **Yes, I want to import from a list of filters** - select which contact groups to import. 9. If you have the consent from all subscribers on the list through the double opt-in process, select the **Yes, add them as verified, I do have consent from these members** check box and click **Next**. 10. On the **Data Mapping** tab, click each drop-down list and select the default **Email** field or any created custom field. If you want to map a specific column to a field, click the **Map to** drop-down list, select the field to use, and click **Next**. > [!note] > If you have not mapped all uploaded data to their corresponding fields, a pop-up dialog asks you to confirm that you want to ignore any unmapped columns. Click **Ignore and continue**. 11. On the **Notification** tab, select if and how you want to be notified when the import process has been completed. Click **Import** to start the process. 12. A pop-up message indicates that the import operation has been successfully queued. To view a report of the operation, click **Go there**. 13. Click **View reports** to see the details of when the import operation started or finished, and how many contacts were imported. ## Import using the Salesforce plugin Sitecore Send lets you import your contacts using the Salesforce plugin. > [!note] > Another way to import contacts from Salesforce is through [Integrations](https://doc.sitecore.com/send/en/users/sitecore-send/email-lists/import-contacts-using-the-salesforce-plugin.html "Import contacts using the Salesforce plugin"). To import contacts using the Salesforce plugin: 1. On the menu bar, click **Audience** > **Email lists**. 2. Click the name of the email list that you want to add contacts to. 3. On the menu on the left, click **Perform bulk actions**. 4. On the **Choose Bulk Action** page, navigate to **Import Members into List** and click **Select**. 5. In the pop-up dialog that appears, navigate to **Salesforce plugin** and click **Select**. 6. Click **Login with your account** and enter your Salesforce credentials. 7. Click **Allow** to complete the authentication step. 8. On the **Data selection** tab, select which contact fields to import. 9. If you have the consent from all subscribers on the list through the double opt-in process, select the **Yes, add them as verified, I do have consent from these members** check box and click **Next**. 10. On the **Data Mapping** tab, click each drop-down list and select the default **Email** field or any created custom field. If you want to map a specific column to a field, click the **Map to** drop-down list, select the field to use, and click **Next**. > [!note] > If you have not mapped all uploaded data to their corresponding fields, a pop-up dialog asks you to confirm that you want to ignore any unmapped columns. Click **Ignore and continue**. 11. On the **Notification** tab, select if and how you want to be notified when the import process has been completed. Click **Import** to start the process. 12. A pop-up message indicates that the import operation has been successfully queued. To view a report of the operation, click **Go there**. 13. Click **View reports** to see the details of when the import operation started or finished, and how many contacts were imported.