---
title: "Unsubscribe recipients"
slug: "unsubscribe-recipients"
abstract: "Sitecore Send lets you unsubscribe recipients from your email lists by copying and pasting data, using TXT, CSV, or Excel files, and through available plugins."
---
# Unsubscribe recipients

Sitecore Send lets you unsubscribe contacts from your email list using different methods and in each procedure, can unsubscribe recipients from a specific mailing list or unsubscribe them from all mailing lists. If you want to unsubscribe a recipient from your Sitecore Send account, you can set up that option in your [account's unsubscribe settings](https://doc.sitecore.com/send/en/users/sitecore-send/account-settings/managing-your-account-in-sitecore-send/customize-the-unsubscribe-settings-in-sitecore-send.html "Customize the unsubscribe settings in Sitecore Send").

## Unsubscribe using a TXT or CSV file

You can unsubscribe contacts from your email list using files of the .csv or .txt type up to 40 MB in size. If your data contains any special characters, you must upload a UTF-8 file to ensure compatibility.

To unsubscribe contacts using a CSV or TXT file:

1. On the menu bar, click **Audience** > **Email lists** and then click the name of the email list from which you want to unsubscribe contacts.
2. On the menu on the left, click **Perform bulk actions**.
3. On the **Choose Bulk Action** page, navigate to **Unsubscribe List Members** and click **Select**.
4. In the pop-up dialog that appears, navigate to the **CSV/TXT File** option and click **Select**.
5. On the **Data selection** tab, click **Browse** and select the file that you want to import and click **Next**.

    > [!note]
    > If the separator in your file is not a tab, a comma, a semicolon, or a pipe delimiter, you must enter it in the **Enter a custom separator** field.

6. On the **Data Mapping tab**, ensure the default **Email** field is mapped to the email column, then click **Next**. You can ignore the other custom fields, as the system only uses the Email field to identify, archive, or unsubscribe the contact.

    > [!note]
    > If you have not mapped all uploaded data to their corresponding fields, a pop-up dialog asks you to confirm that you want to ignore any unmapped columns. Click **Ignore and continue**.

7. On the **Notification** tab, select if and how you want to be notified when the unsubscribe process has been completed. Select **Apply to all email lists** if you want the unsubscribe process to be applied to all your email lists simultaneously. Click **Unsubscribe** to start the process.
8. A pop-up message indicates that the unsubscribe operation has been successfully queued. To view a report of the operation, click **Go there**.
9. Click **View reports** to see the details of when the unsubscribe operation started or finished, and how many contacts were unsubscribed.

## Unsubscribe using an Excel file

You can use an Excel file up to 40 MB in size, to unsubscribe contacts from your email list.

To unsubscribe contacts using an Excel file:

1. On the menu bar, click **Audience** > **Email lists** and then click the name of the email list from which you want to unsubscribe contacts.
2. On the menu on the left, click **Perform bulk actions**.
3. On the **Choose Bulk Action** page, navigate to **Unsubscribe List Members** and click **Select**.
4. In the pop-up dialog that appears, navigate to the **Excel File** option and click **Select**.
5. On the **Data selection** tab, click **Browse** and select the file that you want to import and click **Next**.
6. On the **Data Mapping tab**, ensure the default **Email** field is mapped to the email column, then click **Next**. You can ignore the other custom fields, as the system only uses the Email field to identify, archive, or unsubscribe the contact.

    > [!note]
    > If you have not mapped all uploaded data to their corresponding fields, a pop-up dialog asks you to confirm that you want to ignore any unmapped columns. Click **Ignore and continue**.

7. On the **Notification** tab, select if and how you want to be notified when the unsubscribe process has been completed. Select **Apply to all email lists** if you want the unsubscribe process to be applied to all your email lists simultaneously. Click **Unsubscribe** to start the process.
8. A pop-up message indicates that the unsubscribe operation has been successfully queued. To view a report of the operation, click **Go there**.
9. Click **View reports** to see the details of when the unsubscribe operation started or finished, and how many contacts were unsubscribed.

## Unsubscribe contacts by copying and pasting

Sitecore Send lets you unsubscribe contacts from your email lists by copying and pasting the data. You can quickly unsubscribe up to 500 members using this method. If your list exceeds the 500 members limit, you can use other available unsubscribe methods. 

To unsubscribe contacts by pasting text:

1. On the menu bar, click **Audience** > **Email lists** and then click the name of the email list from which you want to unsubscribe contacts.
2. On the menu on the left, click **Perform bulk actions**.
3. On the **Choose Bulk Action** page, navigate to **Unsubscribe List Members** and click **Select**.
4. In the pop-up dialog that appears, navigate to the **Paste Text** option and click **Select**.
5. On the **Data selection** tab, paste your list of contacts and click **Next**.

    > [!note]
    > Use one contact per line and commas ( , ) to separate the fields of each contact on your list.

6. On the **Data Mapping tab**, ensure the default **Email** field is mapped to the email column, then click **Next**. You can ignore the other custom fields, as the system only uses the Email field to identify, archive, or unsubscribe the contact.

    > [!note]
    > If you have not mapped all uploaded data to their corresponding fields, a pop-up dialog asks you to confirm that you want to ignore any unmapped columns. Click **Ignore and continue**.

7. On the **Notification** tab, select if and how you want to be notified when the unsubscribe process has been completed. Select **Apply to all email lists** if you want the unsubscribe process to be applied to all your email lists simultaneously. Click **Unsubscribe** to start the process.
8. A pop-up message indicates that the unsubscribe operation has been successfully queued. To view a report of the operation, click **Go there**.
9. Click **View reports** to see the details of when the unsubscribe operation started or finished, and how many contacts were unsubscribed.

## Unsubscribe using the Google Contacts plugin

Sitecore Send lets you unsubscribe contacts from your email list using the Google Contacts plugin.

To unsubscribe contacts using the Google Contacts plugin:

1. On the menu bar, click **Audience** > **Email lists** and then click the name of the email list from which you want to unsubscribe contacts.
2. On the menu on the left, click **Perform bulk actions**.
3. On the **Choose Bulk Action** page, navigate to **Unsubscribe List Members** and click **Select**.
4. In the pop-up dialog that appears, navigate to **Google Contacts plugin** and click **Select**.
5. Click **Connect your Google account** and enter your Google credentials.
6. Click **Allow** to complete the authentication step.
7. On the **Data selection** tab, select how you want to import your contacts' data and click **Next**:
    - **No, import everything** - import all the fields in your contacts list.
    - **Yes, I want to import from a list of filters** - select which contact groups to import.
8. On the **Data Mapping tab**, ensure the default **Email** field is mapped to the email column, then click **Next**. You can ignore the other custom fields, as the system only uses the Email field to identify, archive, or unsubscribe the contact.

    > [!note]
    > If you have not mapped all uploaded data to their corresponding fields, a pop-up dialog asks you to confirm that you want to ignore any unmapped columns. Click **Ignore and continue**.

9. On the **Notification** tab, select if and how you want to be notified when the unsubscribe process has been completed. Select **Apply to all email lists** if you want the unsubscribe process to be applied to all your email lists simultaneously. Click **Unsubscribe** to start the process.
10. A pop-up message indicates that the unsubscribe operation has been successfully queued. To view a report of the operation, click **Go there**.
11. Click **View reports** to see the details of when the unsubscribe operation started or finished, and how many contacts were unsubscribed.

## Unsubscribe using the Salesforce plugin

Sitecore Send lets you unsubscribe contacts from your email list using the Salesforce plugin.

To unsubscribe contacts using the Salesforce plugin:

1. On the menu bar, click **Audience** > **Email lists** and then click the name of the email list from which you want to unsubscribe contacts.
2. On the menu on the left, click **Perform bulk actions**.
3. On the **Choose Bulk Action** page, navigate to **Unsubscribe List Members** and click **Select**.
4. In the pop-up dialog that appears, navigate to **Salesforce plugin** and click **Select**.
5. Click **Login with your account** and enter your Salesforce credentials.
6. Click **Allow** to complete the authentication step.
7. On the **Data selection** tab, select which contact fields to import and click **Next**.
8. On the **Data Mapping tab**, ensure the default **Email** field is mapped to the email column, then click **Next**. You can ignore the other custom fields, as the system only uses the Email field to identify, archive, or unsubscribe the contact.

    > [!note]
    > If you have not mapped all uploaded data to their corresponding fields, a pop-up dialog asks you to confirm that you want to ignore any unmapped columns. Click **Ignore and continue**.

9. On the **Notification** tab, select if and how you want to be notified when the unsubscribe process has been completed. Select **Apply to all email lists** if you want the unsubscribe process to be applied to all your email lists simultaneously. Click **Unsubscribe** to start the process.
10. A pop-up message indicates that the unsubscribe operation has been successfully queued. To view a report of the operation, click **Go there**.
11. Click **View reports** to see the details of when the unsubscribe operation started or finished, and how many contacts were unsubscribed.