---
title: "Resubscribe a bounced email address"
slug: "resubscribe-a-bounced-email-address"
abstract: "Correct a spelling error in a recipient's email address."
---
# Resubscribe a bounced email address

An email address might be marked as a hard bounce for reasons like a simple spelling error during submission or a full mailbox. If you notice a mistake and need to correct it, or if you’re sure the bounced email address is valid, you can easily resubscribe it to your list.

To resubscribe a hard bounced email address, you first need to delete them from your Mailing lists and Suppression List.

## To delete a bounced recipient:

1. On the menu bar, *click* **Audience** > **Email lists**.
2. *Click* the name of the email list from which you want to delete contacts.
3. On the menu on the left, go to **View all members**.
4. Select the **Bounced** tab and locate your recipient.
5. Click ![three_dots_icon.png](https://doc.sitecore.com/api/markdown-image/send/en/users/sitecore-send/images/three_dots_icon.png) and click **Delete**.
6. Repeat this for all lists the recipient is a member of.
7. On the menu bar, click **More** > **Suppression List.**
8. On the menu on the left, click **View all subscribers** to view the email addresses that belong to your suppression list.
9. Select the check box of the recipient(s) that you want to you want to delete from the suppression list.
10. Click the **Select action** drop-down menu that appears above the list of recipients and select **Delete**.
11. In the **Confirm Action** dialog, click **Delete** to confirm.

## To resubscribe a recipient back to Active status:

1. On the menu bar, *click* **Audience** > **Email lists**.
2. To add new recipients to your new list, click **Add a member**.
3. Fill out the default fields for the new member and click **Save member**:
    - **Email** (Required) - enter the new member's email address. For example, `[newmember@companyname.com](mailto:newmember@companyname.com)`.
    - **Name** (Optional) - enter the name of the member. You cannot use special characters such as `<`, `>`, `"`, `'`, `%`, `&`, `+`, and `?`.
    - **Mobile** (Optional) - enter the mobile number of the member including the country code in any of these formats: *+(Country code)(Mobile number)* or *00(Country code)(Mobile number)*. For example, `+306971234567` or `00306971234567`.
    - **Preferences** (Optional) - enter the preferences of the member. To be able to do that you have to first add the options to the [preferences field.](https://doc.sitecore.com/send/en/users/sitecore-send/email-lists/work-with-email-lists/work-with-custom-fields.html "Work with custom fields")

> [!tip]
> When a member is removed from a mailing list, all data linked to that recipient will be permanently deleted and will not be recoverable. If the recipient’s email is added back later, it will be treated as a brand-new member, with no ties to the previous data.