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Manage the suppression list

Abstract

Learn how to add a recipient to the suppression list.

To keep your bounce rate and spam complaint rate as low as possible, you can ensure that you do not send email messages to contacts that, for example, have unsubscribed from your newsletter.

If an email message bounces or if the email message is marked as spam, the email address is automatically added to the suppression list and will not receive another email message again.

Important

When the recipient is added to the suppression list, it becomes impossible to add them to any of your email lists in the future, and they are removed from your active subscriber count.

To add a recipient to the suppression list:

  1. On the Dashboard, on the Audience tab, click Email lists.

  2. Click the email list that you want to add to the suppression list.

  3. Click View members and select the check box of the recipient(s) that you want to add to the suppression list.

  4. On the Select Action menu that appears above your recipient's email address, click Add to suppression list.

    Alternatively, click ThreeVerticalDots.png, and click Add to suppression list.

    The recipient is now moved to the suppression list.

To view the suppression list:

  • In the top right corner of the Dashboard, go to your account, click Settings, and click Suppression List.

You can choose to keep recipients on the suppression list for historical reasons, but sometimes you might want to permanently delete these members.

To delete members of the suppression list:

  1. In the top right corner of the Dashboard, go to your account, click Settings, and click Suppression List.

  2. Select the check box of the member that you want to delete from the list, and on the Select Action menu, click Delete.

  3. In the Confirm Action dialog, click Delete to confirm.

You can export the recipients on the suppression list to a CSV or Excel file.

To export recipients on a suppression list:

  1. In the top right corner of the Dashboard, go to your account, click Settings, and click Suppression List.

  2. In the top right corner of your Suppression List page, click ThreeVerticalDots.png and click Export to CSV or Export to Excel. A message appears notifying you that your export is in progress and that, when finished, it will be sent to the owner of the account.