Experience Analytics

Abstract

Dashboards and reports for marketers and marketing analysts to identify patterns and trends in data.

Sitecore Experience Analytics provides overview reports and detailed reports for marketers and marketing analysts to identify patterns and trends in experience data collected from their websites and potentially other external data sources.

The Experience Analytics dashboard:

The Experience Analytics dashboard

When you open Experience Analytics for the first time, you see a dashboard page that provides an overview of your experience data. In the menu panel, there are several categories of reports, each containing different charts and graphs.

Experience Analytics contains the following categories of reports:

  • Dashboard – provides an overview of key analytics by displaying a selection of charts and performance indicators.

  • Audience – helps you gain an understanding of who your visitors are.

  • Acquisition – shows you what is driving traffic to your website. For example, from campaigns and other marketing channels.

  • Behavior – helps you to analyze the behavior of your visitors to understand how they interact with your content.

  • Conversions – the percentage of visitors that achieve a particular goal. This helps you understand how well your marketing efforts are working.

You can compare metrics such as page views, conversion rates, and engagement value and filter the data by date range or by website. You can use the reports to analyze the performance and optimization of your websites, and the level of commitment of your website visitors and contacts.

Note

Although Sitecore provides sample marketing definition items, when you start a marketing plan or campaign, you must create your own taxonomy of marketing definition items.

After you create the definition items, you must deploy them and then create a custom report to help you interpret the data.

To perform more advanced tasks, developers can use Visual Studio and Sitecore Rocks to create new reports, edit, and add charts and graphs or create advanced filters.

Important

If you want to change or customize a standard report that comes with Experience Analytics, it is best practice to copy an existing report, customize it and then rename it.

This is due to the risk of overwriting your customizations when you update to a future version of Sitecore.