Troubleshooting Activity for Marketing Automation

Version: 8.0

This topic addresses problems you might encounter when you use Activity for Marketing Automation functionality in Data Exchange Framework.

Tenant service log is not available

If the Tenant Service log is not available:

  1. On your Tenant Service server, go to the Tenant Service folder, for example, c:\inetpub\wwwroot\<Tenant Service>.

  2. Right-click on the folder. Click Properties.

  3. On the Security tab, add a group and name it Everyone. Give this group the access level Full Control for the Tenant Service folder.

No details are generated in the Tenant Web Service logs

If the Tenant Web Service logs do not show details:

  • In the <Tenant Server>/App_Data/config/sitecore/CoreServices/sc.Serilog.xml file, set the MinimumLevel parameter to Information. For example:

    RequestResponse
    <Settings>
  <Serilog>
    <Using>
      <FileSinkAssembly>Serilog.Sinks.File</FileSinkAssembly>
      <RollingFileSinkAssembly>Serilog.Sinks.RollingFile</RollingFileSinkAssembly>
    </Using>
    <MinimumLevel>
      <Default>Information</Default>
    </MinimumLevel>
    <WriteTo>
      <FileSink>
        <Name>RollingFile</Name>
        <Args>
          <pathFormat>App_Data\\Logs\\DEF-WEB-log-${MachineName}-${InstanceName}-{Date}.txt</pathFormat>
          <retainedFileCountLimit>7</retainedFileCountLimit>
          <buffered>False</buffered>
        </Args>
      </FileSink>
    </WriteTo>
    <Properties>
      <Application>Data Exchange Framework Web</Application>
    </Properties>
  </Serilog>
</Settings>

No contacts are processed by Marketing Automation

If Marketing Automation is not processing any contacts:

  • In Services, ensure that the Marketing Automation engine is up and running.

  • Check the Marketing Automation log for any errors.

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