Monitoring Managed Cloud Premium

Current version: 10.3

You can stay constantly updated on the performance and availability of your Managed Cloud Premium solution by using the built-in monitoring services:

Metrics exporters - libraries that help to export metrics from services and infrastructure to an existing Prometheus server.
Prometheus - scrapes metrics from services, aggregates and stores data, and allows other services such as Grafana to collect such metrics.
Grafana - collects metrics from Prometheus and visualizes them.

Monitoring services in Managed Cloud containers overview.

Authentication in Grafana

Grafana is integrated with the Azure Active directory and Basic Authentication is disabled. Therefore, you must choose the Sign in with Microsoft authentication option and use your Microsoft work account.

Login to Grafana with Microsoft account.

Dashboards

You can search for dashboards by the dashboard name, filtered by one (or many) tags or filtered by starred status. You can access dashboard search through the dashboard picker, available in the dashboard top navigation area. You can also open dashboard search by using the shortcut F.

The following default dashboards are available:

Dashboard	Description
Container overview	Lists all containers with their namespace and pod. Provides the status of each container and the total number of healthy/unhealthy and/or stopped containers.
Host Disk Overview (Linux only)	Exposes node filesystem and disk I/O metrics such as read-write time spent, the filesystem available space, and so on.
Host Disk Overview (Windows only)	States the filesystem available space.
Ingress Overview	Provides the Ingress metrics for each Sitecore role and Grafana.
Kubernetes Cluster	Provides a high-level overview of the Kubernetes cluster.
Kubernetes Pod Overview	Exposes memory and CPU request, limits, and utilization per pod for all namespaces including system. It provides live logs.
Linux Node Overview	Provides detailed information about Memory/CPU/Disk utilization for each Linux Node.
MsSql Elastic Pool	Provides detailed information about MsSql Elastic Pool utilization.
Redis Server Overview	Exposes general Redis metrics. Similar to native Redis "INFO" command.
Windows Node Overview	Provides detailed information about Memory/CPU/Disk utilization for each Windows node.

Alerts

Alerts proactively notify the MCP team when issues are found with your Managed Cloud solution. They allow you to identify and address issues before the users of your system notice them.

The following table lists the available alerts:

	Description	Condition	Resource	Period
Node statistic	Memory percentage is >85%	The node memory utilization percentage is more than 85%.	Kubernetes node	10 minutes
	CPU percentage of Linux node is >85%	The CPU load percentage of Linux node is more than 85%.	Kubernetes node	10 minutes
	CPU percentage of Windows node is >85%	The CPU load percentage of Windows node is more than 85%.		10 minutes
Infrastructure	Pod is not ready for 30m	Pod status != ready	Kubernetes pod	30 minutes
	Kubelet is down	The `kubelet` job is down for the last 15 minutes.	Kubernetes job	15 minutes
	Pod is restarting frequently	The Pod is restarted at least once per 5 minutes.	Kubernetes pod	1 hour
	Deployment generation mismatch	The deployment has failed but has not been rolled back.	Kubernetes deployment	15 minutes
	Deployment replicas mismatch	Deployment has not matched the expected number of replicas for longer than an hour.	Kubernetes deployment	1 hour
	DaemonSet pods not ready	Not all of the desired pods are scheduled and ready.	Kubernetes daemonset	15 minutes
	DaemonSet pods not scheduled	Not all of the desired pods are scheduled.	Kubernetes daemonset	10 minutes
	DaemonSet pods misscheduled	Pods of DaemonSet are running where they are not supposed to run.	Kubernetes daemonset	1 hour
	Warning events occurred	One or more events of type `Warning` occurred in namespace.	Kubernetes namespace	1 hour
	Node is not ready	The node is not ready.	Kubernetes node	1 hour
	Kubernetes version mismatch	There are different semantic versions of Kubernetes components running.	Kubernetes	1 hour
	Kubernetes API server client is experiencing errors	More than one error in the Kubernetes API server.	Kubernetes	5 minutes
	Node is running out of pods capacity	The node pods capacity is more than 95%.	Kubernetes node	15 minutes
	Disk space is used for >90%	The node disk space is used for more than 90%.	Kubernetes node	1 hour
	Linux node pool reboot required	Linux node reboot required	Kubernetes node
Prometheus	Prometheus PersistentVolume available space	Prometheus PersistentVolume space is used for > 90%	Prometheus	1 hour
Sitecore roles	Http request is 5xx >10	5xx http response is more than 10.	nginx_ingress_controller	10 minutes
	Average page response time >5 – set by default instead of 1 second	The average response time is more than 1 second.	nginx_ingress_controller	30 minutes
	Average page response time >30 seconds	The average response time is more than 30 seconds.	nginx_ingress_controller	5 minutes
	Availability tests are on `/sitecore/service/keepalive.aspx`	The availability tests on `/sitecore/service/keepalive.aspx` failed.	Sitecore pod	3 minutes
Redis cache	Average number of connected clients in % are >80%	The number of connected clients is more than 80% compared to `redis_config_maxclients`.	Redis Cache	30 minutes
Redis cache	The server load is >95%	The processor load percentage for Redis is more than 95% over the last 30 minutes.	Redis Cache	30 minutes
MSSQL elastic pool	Database throughput unit (vCores) is >95%	More than 95% during last 5 mins.	MSSQL Elastic Pool	5 minutes
	Storage percentage is >75%	More than 75% for the last 5 min.	MSSQL Elastic Pool	5 minutes
	CPU is >90%	CPU usage is more than 90% for the last 15 mins	MSSQL Elastic Pool	15 minutes
	SQL Databases Deadlock	The database is deadlocked.	MSSQL Elastic Pool
	Data IO percentage is >90%	More than 90% of Data IO load during the last 15 min	MSSQL Elastic Pool	15 minutes
	Log IO percentage is >90%	More than 90% of Log IO load during the last 15 mins	MSSQL Elastic Pool	15 minutes
	Workers percentage is >90%	More than 90% Worker load during the last 15 mins	MSSQL Elastic Pool	15 minutes
	Concurrent sessions supported by the DB tier is >90%	Number of allowed concurrent sessions has reached 90% of its limit during the last 15 mins	MSSQL Elastic Pool	15 minutes
	Number of failed database connections >5	More than 5 failure db connections over the last 5 mins	MSSQL Elastic Pool	5 minutes
	Average In-Memory OLTP storage >95%	More than 95% of Average In-Memory OLTP storage usage over 30 mins.	MSSQL Elastic Pool	30 minutes
ElasticSearch	ElasticSearch cluster is in yellow state	ElasticSearch cluster is in yellow state	ElasticSearch	15 minutes
	ElasticSearch cluster is in red state	ElasticSearch cluster is in red state	ElasticSearch	15 minutes
	ElasticSearch cluster JVM is overloaded	ElasticSearch cluster JVM is more than 75% capacity	ElasticSearch	5 minutes
	Elasticsearch disk space low	The disk usage is over 80%	ElasticSearch	0 minutes
	Elasticsearch disk out of space	The disk usage is over 90%	ElasticSearch	0 minutes