---
title: "Orders status"
slug: "orders-status"
abstract: "A description of the various status of an order during its entire life cycle."
---
# Orders status
The status of an order provides information about the current stage of the order in its life cycle. The order status changes as the order progresses through the [Commerce order process flow](https://doc.sitecore.com/xp/en/developers/103/sitecore-experience-commerce/orders-overview.html "Orders overview"). As [order minions](https://doc.sitecore.com/xp/en/developers/103/sitecore-experience-commerce/orders-minions.html "Orders minions") process an order, the order moves from list to list, progressing through the order flow and changing status accordingly.
The following table provides a summary and description of default Commerce orders status.
## Orders status summary
| Order status | Description | Next possible status |
| --- | --- | --- |
| Pending | An order is *pending* after a successful checkout, when it is placed on the PendingOrdersList for processing.
You can put a pending order on hold or cancel it. Otherwise, the pending order transitions to the *released* status. | Released
On hold
Cancelled |
| On hold | An order is *on hold* when the order processing is stopped, either programmatically or by human intervention (for example, using the Sitecore XC Business tools). The *on hold* status allows for making changes to the order. | Pending
Cancelled |
| Cancelled | An order is cancelled when the order processing is definitely interrupted either programmatically or by human intervention. The order is no longer active. | None |
| WaitingForAvailability | An order is in the *WaitingForAvailability* state when availability checks determine that at least one line item on the order is not available. The order status remains in the *WaitingForAvailability* status until all line items on the order are available. When all line items become available, the order is placed to the ReleasedOrdersList. | Released
On hold |
| Released | An order is in the *released* when placed on the ReleasedOrdersList (when all line items are available). The ReleasedOrdersMinion then processes the order's entitlement and shipment. | Completed
Problem |
| Completed | An order is *completed*after the entitlement and shipment are successfully generated and the order payment is completely settled.
Completed orders are eligible for the return merchandise authorization (RMA) process. | None |
| Problem | An order is a *problem* state when an error has occurred resulting in the interruption of the order process.
Manual intervention is required. | None |