---
title: "Request a Managed Cloud PaaS environment"
slug: "request-a-managed-cloud-paas-environment"
abstract: "Request an environment and get started with the Managed Cloud service."
---
# Request a Managed Cloud PaaS environment

To request a PaaS environment with Sitecore Managed Cloud, [register a support ticket](https://support.sitecore.com/kb?id=kb_article_view&sysparm_article=KB0654910#HowToCreateAManagedCloudServiceRequest) through the Sitecore Support portal.

> [!note]
> If you don't have authorization to log in to the Sitecore Support portal, contact your Sitecore Implementation Partner to register a ticket for you. If this isn't possible, [register a Sitecore user account](https://profile.sitecore.net/SignUp/Signup.aspx), then contact your Sitecore representative for access to the Sitecore Support portal.

Specify the following information in your support request:

- Your Sitecore Managed Cloud contract identifier. This is the 32-character code (GUID) in your contract activation email message, such as *12c8c7ef-58e3-47ea-9b1b-acf37eadda21*.
- The specific release you want to provision. Refer to [KB0768387](https://support.sitecore.com/kb?id=kb_article_view&sysparm_article=KB0768387) for PaaS 1.0 and [KB1003038](https://support.sitecore.com/kb?id=kb_article_view&sysparm_article=KB1003038) for PaaS 2.0.
- The type of environment you want to connect to the deployment (for example, production or non-production).
- The [specific location of the deployment](https://kb.sitecore.net/articles/206155) (for example, the Microsoft Azure center or region).
- The specific location of your Microsoft Application Insights® resources. Refer to [KB0617478](https://support.sitecore.com/kb?id=kb_article_view&sysparm_article=KB0617478) for PaaS 1.0 and [KB1003038](https://support.sitecore.com/kb?id=kb_article_view&sysparm_article=KB1003038) for PaaS 2.0.
- The search provider you want to use.
- Your Sitecore configuration, such as XM1.
- Whether you have Managed Cloud Standard or Managed Cloud Premium.
- The live IDs of the technical contacts whom you want to give access to the Sitecore environment in Microsoft Azure.
- A `license.xml` file to use in the environment (if empty, Sitecore will provision you with a temporary license).
- Whether you want Sitecore to install any additional modules.

For a list of supported locations and Sitecore configurations in Sitecore Managed Cloud, consult the [Sitecore Managed Cloud compatibility tables](https://kb.sitecore.net/articles/768387). See [KB0768387](https://support.sitecore.com/kb?id=kb_article_view&sysparm_article=KB0768387) for PaaS 1.0 and [KB1003038](https://support.sitecore.com/kb?id=kb_article_view&sysparm_article=KB1003038) for PaaS 2.0.

## Getting started with a Sitecore Managed Cloud environment

After you have completed your request, you can log in to the Microsoft Azure Portal and see your Sitecore environment. Sitecore generates passwords for your SQL Azure logical server and a Sitecore Admin password for a secure initial deployment.

Sitecore provides you with a *temporary* license file that is valid for one month. When the temporary license expires, Sitecore stops working, therefore it is important that you upload a valid permanent `license.xml` file as soon as possible.

> [!important]
> Change the default Sitecore Admin password to a new, secure password when you first log in to the system. Keeping the default Sitecore Admin password might compromise the security of your Sitecore environment.

You can [reset the administration password](https://docs.microsoft.com/en-us/azure/sql-database/sql-database-faq) for your SQL Azure logical server by selecting the server from the list of resources in **Resource Group** and clicking **Reset Password**.