---
title: "The SLA for Managed Cloud PaaS"
slug: "the-sla-for-managed-cloud-paas"
abstract: "Refer to the SLA for the Managed Cloud support services."
---
# The SLA for Managed Cloud PaaS

Sitecore offers a rich set of support and services in accordance with the sales and licensing agreement for Managed Cloud.

In the Sitecore Knowledge Base, you can read more about the Sitecore Managed Cloud services. There are separate articles for [Managed Cloud Standard and Premium PaaS 1.0](https://support.sitecore.com/kb?id=kb_article_view&sysparm_article=KB0133931), and [Managed Cloud Standard and Premium PaaS 2.0](https://support.sitecore.com/kb?id=kb_article_view&sysparm_article=KB1003035). The information includes:

- The scope of support for Managed Cloud.
- The Service Level Agreement (SLA) options and commitments for Sitecore Managed Cloud.
- A catalog of available services.
- Related information.

For the full SLA for Managed Cloud, contact your regional Sitecore sales representative.