Troubleshooting Save Action for Experience Forms

Abstract

How to solve problems you might encounter when using the Save Action for Experience Forms functionality in Data Exchange Framework.

This topic addresses problems you might encounter when you use the Save Action for Experience Forms functionality in Data Exchange Framework.

If the tenant web service logs do not show details:

  • In the <Tenant Server>/App_Data/config/sitecore/CoreServices/sc.Serilog.xml file, set the MinimumLevel parameter to Information. For example:

    <Settings>
      <Serilog>
        <Using>
          <FileSinkAssembly>Serilog.Sinks.File</FileSinkAssembly>
          <RollingFileSinkAssembly>Serilog.Sinks.RollingFile</RollingFileSinkAssembly>
        </Using>
        <MinimumLevel>
          <Default>Information</Default>
        </MinimumLevel>
        <WriteTo>
          <FileSink>
            <Name>RollingFile</Name>
            <Args>
              <pathFormat>App_Data\\Logs\\DEF-WEB-log-${MachineName}-${InstanceName}-{Date}.txt</pathFormat>
              <retainedFileCountLimit>7</retainedFileCountLimit>
              <buffered>False</buffered>
            </Args>
          </FileSink>
        </WriteTo>
        <Properties>
          <Application>Data Exchange Framework Web</Application>
        </Properties>
      </Serilog>
    </Settings>

If the Form dashboard is not displaying a form:

  • Perform indexing on both the Master and the Web databases.

If the List Manager dashboard is not displaying a contact:

  • Perform indexing on both the Master and the Web databases.