Resolve CRM Contact From QueueΒΆ

This pipeline step is used to find an instance of Microsoft.Xrm.Sdk.Entity in a Dynamics CRM instance. The identifier value from the identifier object is used to perform the search.

Based on the pipeline step configuration, a new Entity may be created if one does not already exist.

This pipeline step is used to find an entity in Dynamics CRM by matching an attribute value.

Template name Resolve CRM Contact from Queue Pipeline Step
Base template Base Resolve Object from Queue


This template does not add any fields to the base template. Its purpose is to support insert options that present the user with the appropriate templates to use to create child items and/or to pre-assign values to fields that were inherited.