The manager root settings
To access and edit the manager root settings, select the manager root item and then click the Content tab on the right.

The manager root item contains the following sections:
Message Generation
This section contains the following fields:
Field |
Sample value |
Description |
---|---|---|
Base URL |
http://your.host |
Specify the website address for links in email messages and for images that are hosted on the website. |
Preview base URL |
http://localhost |
Specify a website address for links in test email messages if you want to override the Base URL setting for test messages. |
Encoding |
utf-8 |
Specify the encoding of the outgoing email messages. |
Embed Images |
true |
Select to embed images in the email message or to insert links to images. This setting is disabled by default. |
Track Message Open |
true |
Select to embed a one-pixel image in the email message to track whether a recipient opens it. |
Renderer User |
sitecore\exmadvuser |
Select the Sitecore user that you want EXM to use when it renders the content of an email message. The default user is extranet\anonymous, which means that content with restricted access might not render correctly. To make sure that all content in an email message renders correctly, you can specify a user with broader access rights. You can change the default renderer user by overriding the following configuration: |
Subscription Control
This section contains the following fields:
Field |
Sample value |
Description |
---|---|---|
Already Unsubscribed |
<path to item> |
Specify the page to display when a recipient, who is already unsubscribed, clicks the unsubscribe link. |
E-mail Sent Confirmation Page |
<path to item> |
Specify the confirmation page that you want recipients redirected to after they have submitted a subscription form. Specify the relative path to your custom page item. By default, this field is empty which means that the recipient stays on the same page. |
Final Confirmation Page |
<path to item> |
Specify the confirmation page, that you want recipients redirected to after they have changed the mailing list subscriptions, for example, if they cancel a subscription for a specific mailing list. By default, this field is empty which means that the recipient stays on the same page. |
Global opt-out list |
All Lists/E-mail Campaign Manager/System/Common Global Opt-out |
Specify the path to the contact list that you want recipients who click the Unsubscribe from all link added to. The recipients on this list do not receive messages from any of the recipient lists under this manager root. |
Subscription Page |
<path to item> |
Specify the path to the webpage that you want to display if an unidentified contact wants to change their subscription. |
Undelivered Max |
10 |
Specify the maximum number of temporary delivery failures per recipient. |
Delivery Status Notifications
If you use a Custom SMTP, you can configure the delivery status notifications (DSN) settings in this section. If you use EXM Delivery Cloud, you can ignore this section.
This section contains the following fields:
Field |
Sample value |
Description |
---|---|---|
Collect Notifications |
cleared |
Specify whether to collect DSNs from the email message box used by the component for sending email messages. If this check box is cleared, the component ignores the rest of the configurations in the Delivery Status Notifications section and behaves as though all the messages are delivered successfully. If this check box is selected, but some of the fields in the Delivery Status Notifications section are empty, these fields are inherited from the manager root. |
Return Address |
Specify the email address for collecting the DSNs. The MTA service sends DSNs to this address. The component gets DSNs from this address for analysis using POP3 protocol. | |
POP3 Server |
pop.server.com |
Specify the POP3 server address/name. |
POP3 SSL |
default |
Specify whether the POP3 server uses SSL for transferring messages. |
POP3 Port |
110 |
Specify the port for transferring messages from the POP3 server. |
POP3 User Name |
serveruser |
Specify the POP3 server user name. |
POP3 Password |
12345 |
Specify the POP3 server user password. |
Default Message Header
In this section, specify the From Name, From Address, and Reply To fields for all messages. The From Address field is required.
Send Limits
In this section, define the number of emails that can be sent to a contact in any given day, week, or month. To activate the sending limits, select the Send Limits Enabled check box.
Unsubscribe Handling
In this section, specify whether an unsubscribe confirmation email message is sent to contacts after they have indicated that they no longer want to receive email messages from Sitecore. You can also enable the List-Unsubscribe header, which is added to outgoing emails if the option is selected. Contacts who unsubscribe are added to the global-opt out list.
Branding
In this section, specify the brand name and logo.

Marketing Categories
Define the marketing category groups to display in the Preference Center. Marketing categories are created and maintained in the Marketing Control Panel for a specific manager root.
Preference Center
Define the content and layout of the Preference Center. The Preference Center Layout Html field controls the overall layout and contains the full HTML document. To edit the layout, select the Show editor hyperlink to modify the Preference Center in the Rich Text Editor or select Edit Html to modify the underlying code. You can use the following tokens:
Token |
Replaced by the |
---|---|
$logo$ |
Logo specified in the Branding section. |
$title$ |
Value of the Preference Center Title field. |
$intro$ |
Value of the Preference Center Intro field. |
$groups$ |
Value of the Preference Center Marketing Groups Html field. |
$unsubscribefromall$ |
Value of the Preference Center Unsubscribe from all field. |
$submit$ |
Value of the Preference Center Submit field. |
The Preference Center Marketing Group Html is rendered for each marketing category group selected in the Marketing Categories section.
The Preference Center Marketing Category Html section contains the following tokens:
Token |
Replaced by the |
---|---|
$title$ |
Name of the marketing category. |
$description$ |
Value of the Description field in the marketing category. |
The Preference Center JavaScript field contains JavaScript that is rendered at the bottom of the page.