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Sitecore Connect for Salesforce CRM architecture

Abstract

Introduction to the Sitecore Connect for Salesforce CRM architecture.

The Sitecore Connect for Salesforce CRM connector (SFCRM) is based on the Data Exchange Framework (DEF). For more details on the DEF architecture, see the Data Exchange Framework documentation.

SFCRM allows you to add other data from either Salesforce CRM or Sitecore Experience Platform. This includes both data that is available by default and custom data you have added in your environment.

The architecture section describes the standard mappings that are specific to SFCRM.