Orders service

Current version: 9.1

The Orders service is provided by the Sitecore.Commerce.Plugin.Orders plugin.

The Orders service manages all aspects of the order lifecycle and ensures seamless control of customer orders, from placement of the order to final payment. The Shopping Cart service (described in a separate section) is a key component of the Orders service, and is part of the initial step in the order workflow.

Orders capabilities include:

  • Shopping Cart – manage interactions with a Shopping Cart

  • Checkout – accept additional information during checkout

  • Order capture – capture an Order from a Shopping Cart after Checkout

  • Post order capture processing – support for capturing data after the order

  • Shops service – an interactive service to support shopping/Integration experiences

  • Authoring service – an interactive service to support Order Management by customer service representatives (CSRs).

  • Refund & return merchandise authorization (RMA) processing – manage customer merchandise returns

  • Pluggable tax integration – enable integration with a third-party tax provider; basic tax calculation functionality is provided out-of-box for testing. You will need to customize the tax calculation code logic to reflect your own business and tax regulation requirements.

  • Pluggable payments integration – enable integration with a third-party payment provider

  • Pluggable fulfillment integration – enable integration with a third-party fulfillment provider, basic fulfillment functionality is provided out-of-box for testing

  • Pluggable inventory integration – enable integration with a third-party inventory system; currently shipped with out-of-box integration with the Commerce Inventory system.

  • Pluggable integration with external systems – enable pluggable integration with other external systems such as ERP and fraud check

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