Returns policies

Current version: 9.2

The Commerce Engine encompasses extensible services that enable you to customize commerce functionality.

Note

Do not extend or inherit from out-of-the-box policies; instead, create your own. You can change the values in a policy by modifying the PolicySet JSON or the Environment JSON, depending on where the policy is defined and then re-running Bootstrap.

The following policies can be configured through the Returns plug-in.

Policy

Description

Properties / Default Values

KnownReturnsActionsPolicy

Defines the names of the returns entity view actions.

StartOrderReturn \"StartOrderReturn"

RequestRma \ "RequestRma"

ValidateRmaRequest \ "ValidateRmaRequest"

KnownReturnsListsPolicy

Defines the names of the returns transient and entity indexes lists.

PendingRmas \ "PendingRmas"

RefundPendingRmas \ "RefundPendingRmas"

CompletedRmas \ "CompletedRmas"

ProblemRmas \ "ProblemRmas"

OrdersReturns \ "Orders-{0}-Returns"

KnownReturnsStatusPolicy

Defines the names of the returns statuses.

Pending \ "Pending"

RefundPending \ "RefundPending"

Completed \ "Completed"

Problem \ "Problem"

KnownReturnsViewsPolicy

Defines the names of the returns entity views.

RequestRma \ "RequestRma"

Details \ "Details"

RmaLines \ "RmaLines"

OrderRmas \ "OrderRmas"

RequestRmaReasonsPolicy

Defines a list of reasons for which items can be returned

List \ List<RmaReason>

ReturnsCachePolicy

Defines the cache policy for localizable return reason

Expiration \ 300000

AllowCaching \ true

CacheName \ "ReturnsReasons"

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