Known issues

Version:

The following table explains some of the issues you might encounter when you use Sitecore Connect for Sitecore DAM, and how to resolve them.

Area where issue appears

Description

Workaround

Content type

When the content type of an asset is changed in Stylelabs DAM, the change is not reflected in Sitecore. The rendition in Sitecore is therefore not shown.

n/a

Image Properties

In the Content Editor, right-clicking on an image shows two options: Image Map Editor and Properties. If either is selected and you click on the Image Manager icon, the Media Library that is opened is not the Sitecore DAM library but the Sitecore/media library. There is no option to change the media library.

n/a

Clear the image field

Content Editor: With a Sitecore DAM image in the image field, clicking the Clear link does not clear the image field correctly. The thumbnail is cleared, but the URL remains.

Click Save to resolve the issue.

Change an image

Content Editor: With a Sitecore DAM image inserted by clicking Browse and selecting an image from the Sitecore/media library, the image field is not cleared correctly.

Clear the field by using the clear link, save the item and then select a new image.

Clear the image field

Experience Editor: Clearing an image by clicking Remove the image without saving does not clear the field, even though the image is not displayed in the Experience Editor.

Click Save to resolve the issue.

Change from DAM to media library image

Experience Editor: When you insert an image from Sitecore DAM, then click Choose an image and insert a new image from the sitecore/media library to replace the Sitecore DAM image, the field is not cleared correctly.

Click Remove image , click Save, then insert an image from the sitecore/media library.

SXA

SXA is not supported for this version.

n/a

SXA

If SXA is installed, and the IFrame is opening, the error MAsset Command is not implemented is returned and the IFrame fails to open.

In the App_Config\Modules\SXA\Feature\ folder, edit the Sitecore.XA.Feature.ContentTokens.config file. In front of the Command Script tag, prepend the following SXA key attribute:

<script key = "SXA" src="/sitecore/shell/Controls/Rich Text Edit/Insert Content Token Command.js" language="Javascript"/>

Behaviour Rich Text Editor

When inserting a video in the Rich Text Editor using the Design mode, the video cannot be moved or deleted. It can only be played.

However, two console errors are thrown.

Switch to the HTML mode and adjust the video element as necessary.

Behaviour Rich Text Editor

When an item containing only a video is saved and reopened using the Design mode, the item is frozen and cannot be edited.

Switch to the HTML mode and add an element as necessary. This will unfreeze the item.

Login Procedure

As part of the login procedure, the window will refresh, and the content/experience editor will close without any warning message.

Save all changes prior to continuing to the login. Once you are logged in the window will not refresh again.

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