Phone call event
This topic describes how phone call activities from Dynamics are mapped to events in Sitecore.
Format in Dynamics
In Dynamics, a contact can be associated with multiple phone call activities. Each activity is a separate entity that is linked to the contact.
Only completed activities are read from Dynamics.
Format in Sitecore
In Sitecore, phone call activity details are stored in an event. The event is associated with an interaction.
The following interaction facet is used to identify that the interaction came from Dynamics:
|
Facet Name |
|
|
Facet Type |
|
The following event type is used to store phone call activity details:
|
Event Type |
|
Mapping values
Separate mappings are needed for the interaction facet and the event.
|
Source objects |
interaction facet, event |
Activity entity from Dynamics |
|
Target object |
interaction facet |
|
|
Mapping definition |
interaction facet |
Dynamics to xConnect Interaction Mappings maps to Dynamics Activity to xConnect Dynamics Interaction Facet |
|
Target object |
event |
|
|
Mapping definition |
event |
Dynamics to xConnect Event Mappings maps to Dynamics Activity to xConnect Event |
