Phone call event

Current version: 7.0

This topic describes how phone call activities from Dynamics are mapped to events in Sitecore.

Format in Dynamics

In Dynamics, a contact can be associated with multiple phone call activities. Each activity is a separate entity that is linked to the contact.

Note

Only completed activities are read from Dynamics.

Format in Sitecore

In Sitecore, phone call activity details are stored in an event. The event is associated with an interaction.

The following interaction facet is used to identify that the interaction came from Dynamics:

Facet Name

DynamicsInteraction

Facet Type

Sitecore.DataExchange.Tools.DynamicsConnect.Facets.DynamicsActivityInteraction

The following event type is used to store phone call activity details:

Event Type

Sitecore.DataExchange.Tools.DynamicsConnect.Events.PhoneCallEvent

Mapping values

Separate mappings are needed for the interaction facet and the event.

Source objects

interaction facet, event

Activity entity from Dynamics

Target object

interaction facet

Sitecore.DataExchange.Tools.DynamicsConnect.Facets.DynamicsActivityInteraction

Mapping definition

interaction facet

Dynamics to xConnect Interaction Mappings maps to Dynamics Activity to xConnect Dynamics Interaction Facet

Target object

event

Sitecore.DataExchange.Tools.DynamicsConnect.Events.PhoneCallEvent

Mapping definition

event

Dynamics to xConnect Event Mappings maps to Dynamics Activity to xConnect Event

Mapping phone call activity items from Microsoft Dynamics to Sitecore

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