Mapping Sitecore events to Salesforce tasks

Email task

Version:

When Sitecore Email Experience Manager (EXM) is used to send an email message to a contact, an interaction is created for the contact, and an email message event is added to that interaction. This email message event is mapped to a task in Salesforce.

Format in Sitecore

In Sitecore, information is associated with an event through properties on the event.

Format in Salesforce

In Salesforce, information is associated with a task through fields on the task.

Mapping values

Source objects	Contact from Sitecore, Email Sent Event from Sitecore, Message Item from Sitecore, Constant values
Target object	Task entity from Salesforce
Mapping definition	xConnect Event to Salesforce Task Mappings > xConnect Contact Data to Salesforce Email Event
	xConnect Event to Salesforce Task Mappings > xConnect Email Message to Salesforce Email Event
	xConnect Event to Salesforce Task Mappings > xConnect Interaction Data to Salesforce Event

Diagram of source and target objects for the email task

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