Phone call event

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This topic describes how phone call activities from Dynamics are mapped to events in Sitecore.

Format in Dynamics

In Dynamics, a contact can be associated with multiple phone call activities. Each activity is a separate entity that is linked to the contact.

Note

Only completed activities are read from Dynamics.

In Sitecore, phone call activity details are stored in an event. The event is associated with an interaction.

The following interaction facet is used to identify that the interaction came from Dynamics:

Facet Name	`DynamicsInteraction`
Facet Type	`Sitecore.DataExchange.Tools.DynamicsConnect.Facets.DynamicsActivityInteraction`

The following event type is used to store phone call activity details:

Event Type	`Sitecore.DataExchange.Tools.DynamicsConnect.Events.PhoneCallEvent`

Separate mappings are needed for the interaction facet and the event.

Source objects	interaction facet, event	Activity entity from Dynamics
Target object	interaction facet	`Sitecore.DataExchange.Tools.DynamicsConnect.Facets.DynamicsActivityInteraction`
Mapping definition	interaction facet	Dynamics to xConnect Interaction Mappings maps to Dynamics Activity to xConnect Dynamics Interaction Facet
Target object	event	`Sitecore.DataExchange.Tools.DynamicsConnect.Events.PhoneCallEvent`
Mapping definition	event	Dynamics to xConnect Event Mappings maps to Dynamics Activity to xConnect Event

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