Phone numbers facet

Version:

This topic describes how phone number information is mapped from a contact in Dynamics to a contact in Sitecore.

Format in Dynamics

In Dynamics, phone numbers are associated with a contact through attributes on the contact.

Format in Sitecore

In Sitecore, phone numbers are associated with a contact through a contact facet:

Facet NamePhoneNumbers
Facet TypeSitecore.XConnect.Collection.Model.PhoneNumberList

Mapping values

The contact facet provides the ability to store multiple phone numbers. The standard mappings only handle a single phone number, which is set as the preferred phone number on the contact facet.

Source objectsContact entity from Dynamics, Tenant from Sitecore
Target objectSitecore.XConnect.Collection.Model.PhoneNumberList
Mapping definitionDynamics to xConnect Contact Mappings maps to Dynamics Contact to xConnect Contact Phone Numbers Facet
Mapping phone call information from Microsoft Dynamics to Sitecore
If you have suggestions for improving this article, let us know!