Customers
Sitecore XC Business Tools allow you to edit and manage customer information.
Customer information is integrated with order information. When you view a customer's account, their order history is shown in addition to the account details. The order history information includes the following:
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Every order the customer has placed.
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The current status of every order.
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Any entitlements the customer has purchased.
A Customer Service Representative (CSR) or Customer Service Representative Administrator can perform the following tasks on customer accounts:
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Edit customer accounts. This includes:
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Editing names, phone numbers, and email addresses.
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Changing the language associated with the account.
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Changing or adding addresses to the account.
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Track customer orders.