Customers

Sitecore XC Business Tools allow you to edit and manage customer information.

Customer information is integrated with order information. When you view a customer's account, their order history is shown in addition to the account details. The order history information includes the following:

  • Every order the customer has placed.

  • The current status of every order.

  • Any entitlements the customer has purchased.

A Customer Service Representative (CSR) or Customer Service Representative Administrator can perform the following tasks on customer accounts:

  • Edit customer accounts. This includes:

    • Editing names, phone numbers, and email addresses.

    • Changing the language associated with the account.

    • Changing or adding addresses to the account.

  • Track customer orders.