Sending offline orders
You can use offline order submission with the Batch API to do any of the following:
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Submit a large amount of historical orders from a data lake or data warehouse as a once-off, when your organization first integrates with Sitecore CDP.
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Submit offline orders from a third-party system, such as a call center.
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Submit orders for guests who block cookies or who use an anonymous browser.
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Submit complete orders if your organization submits partial orders using Stream API.
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Update orders submitted with Stream API on a daily basis.
You can send offline order data to Sitecore CDP. If your organization wants to capture more robust information with orders, you can optionally use an order data extension. An order data extension is an array that enables you to specify whatever name/value pairs (attributes) your organization wants. You can insert one order data extension within the array.
Similarly, your organization can send offline order item data to Sitecore CDP. To capture more robust information about a specific order item, you have the option of using an order items data extension. An order items data extension is an array that enables you to specify whatever name/value pairs (attributes) you want. You can insert one order items data extension within the array.
You can view order data extensions and order item data extensions in the guest profile and use them in decisioning and personalization.