Sitecore Cloud Portal terminology

Organization

An organization is a collection of related users and Sitecore products. An organization can have one or more Sitecore products, with multiple instances of each product.

An enterprise company or a solution partner might have multiple organizations, while a smaller company might have one organization.

Each organization uses a set of rules to determine who can access each product and what work they can do.

When a Sitecore Cloud Portal organization is created, Sitecore sends an email invitation to the assigned organization owner. This user has the Organization Owner role, which means they can invite other users to the organization.

User

A user, previously called team member, is anyone that is a part of the organization. A team member's organization role and app roles determine the apps they can open and the work they can perform.

A user can be part of multiple organizations and have different roles in each organization or app.

App

An app is an instance of a Sitecore product. For example, a company might have three SitecoreAI apps in its organization: one for development, staging, and production.

The organization of a Sitecore solution partner might contain multiple apps of SitecoreAI for each of its customers.

By default, an Organization User does not have access to any apps in the organization. If a person has an Organization User role, you can control their access to different apps by assigning app roles. People with an Organization Admin or Organization Owner role automatically have the highest role in all apps.

Role

Roles determine which apps and features of each app a user can use. There are two types of roles in the Sitecore Cloud Portal: organization roles and app roles.

You can manage the role of a user when you invite them to your organization and from the Users page.