Join a Sitecore Cloud Portal organization
Before you can access a Sitecore Cloud Portal organization, a user with an Organization Admin or Organization Owner role needs to invite you to join that organization. After they invite you, you'll receive an email invitation.
You must accept the invitation to join the organization within 7 days or the invitation will expire and you'll need to be invited again.
The steps you follow depend on whether you already have a Cloud Portal account and whether your organization uses single sign-on (SSO):
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If you work for an organization that uses SSO, you must sign in with your organization's SSO account.
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If you already have a Sitecore Cloud Portal account from a previous invitation, you must sign in with your existing Cloud Portal account.
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If you don't have a Sitecore Cloud Portal account yet, you must sign up to create a new Cloud Portal account.
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If you already have a Cloud Portal account but cannot access it, reset your password, then sign in to your existing account.
Join as an existing member of another organization
If you're already a member of another organization, log in to the Cloud Portal and accept the invitation. You'll see all pending invitations when you log in to your account.
Join your first organization
If you haven't previously joined any organizations, this process will vary depending on whether your email address is associated with an enabled SSO connection. If it isn't, you'll need to create a Sitecore Cloud Portal account.
To join your first organization:
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Open the email from
[email protected]and click Go to Portal. -
On the login page, enter the email address where you received the invitation, then click Continue.
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Depending on where you're redirected to, do one of the following:
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If you're redirected to a SSO provider portal, sign in using your SSO credentials.
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If you're redirected to the Sitecore Cloud Portal log in page, and you already have a Sitecore Cloud Portal account, sign in your portal account and accept the invitation.
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If you're redirected to the Sitecore Cloud Portal log in page, sign up for a portal account.
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Sign in using your SSO credentials
If your account is associated with an SSO provider, you need to sign in and accept the conditions of use for Sitecore Cloud Portal.
Some aspects of this process are determined by your SSO provider.
To sign in using your SSO credentials:
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Enter the requested credentials as instructed by your provider.
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If the Sitecore ID app requests permissions, click Accept or Allow.
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On the Sitecore Terms and Conditions page, read the terms and conditions. If you accept them, click I accept.
Sign up for a Sitecore Cloud Portal account
If you are not redirected to an identity provider's log in page and instead see the Sitecore Cloud Portal page, you need to create a Sitecore Cloud Portal account.
To sign-up for a Sitecore Cloud Portal account:
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On the Sitecore Cloud Portal page, click Sign up.
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On the Sign up page, click Continue.
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Enter a valid password for your account, then click Continue.
ImportantYour password must be at least eight characters and contain:
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Uppercase letters (
A-Z), lowercase letters (a-z), and numbers (0-9). -
Non-alphanumeric characters such as
! @ # $ % ^ & *.
Do not include personal data such as your name.
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On the Pending invitations page, join the organization by clicking Accept. An account verification email is sent to your email address.
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Open the email from
[email protected]and click Verify account.TipIf you didn't receive an email, check your junk or spam folder.
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On the Email verification status page, click Back to Sitecore Cloud Portal.
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In the Complete your profile dialog, enter your first and last name, then click Continue.
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On the Sitecore Terms and Conditions page, read the terms and conditions. If you accept them, click I accept.