Reset your Sitecore Cloud Portal password

Note

If you log in to the Sitecore Cloud Portal using single sign-on (SSO), you can only reset your password through your identity provider.

If you have forgotten the password to your Sitecore Cloud Portal, you can reset it from the portal login page if you log in to the Sitecore Cloud Portal using the default Sitecore authentication.

To reset your password:

  1. In a browser, open the Sitecore Cloud Portal at https://portal.sitecorecloud.io/.

  2. On the login page, in the Email address field, enter the email address of your account, and click Continue.

    The Sitecore Cloud Portal login page.
  3. Click Forgot password?, then in the Forgot your password? page, click Continue. Sitecore will send a password reset email to the email address associated with your account.

  4. Go to the email and click Set a new password.

    Note

    If you didn't receive an email, check your junk or spam folder.

    Password reset email.
  5. In the New password field and the Re-enter new password field, enter the password you want, then click Reset password.

    Note

    Your password must be at least eight characters and contain:

    • Uppercase letters (A-Z), lowercase letters (a-z), and numbers (0-9).

    • Non-alphanumeric characters such as ! @ # $ % ^ & *.

    • No personal data.

    The password reset page.

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