Add or remove a user

You can invite a new user to the Customer Engagement Console (CEC) and assign them a role using the Administration page of the CEC. You can also remove a user from a domain.

Note

You must have the Admin or TechAdmin role to add a new user, remove a user, or change user roles.

Add a new user

To add a new CEC user:

  1. In the CEC, on the menu bar, click Administration.

  2. Click Manage Users.

  3. On the Users page, click Invite User.

  4. In the text field, enter the email address of the person you want to invite.

  5. Click Add Role and select the role you want to assign to the user.

  6. To send an invite email message to the user, click Invite.

    Important

    The new user must click the link in this email message to accept the invitation and log into the CEC.

Remove a user

To remove a user from a domain:

  1. In the CEC, on the menu bar, click Administration.

  2. Click Manage Users.

  3. To search for a specific user, type their name or email address in the search bar.

  4. In the table, hover over the row for the user you want to remove.

  5. On the right side of the row, click Remove user from domain.

  6. To confirm the action, in the dialog box that appears, click Remove.

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