Skip to main content

Install the Tenant Web Service


Guide to installing the Tenant Web Service for Data Exchange Framework to enable the Tenant Service.

The Data Exchange Framework (DEF) Tenant Web Service (TWS) enables you to use the Tenant Service to trigger data synchronization processes through web-based push notifications.


TWS is only required if you want the Tenant Service functionality.

TWS is a web-based service and must be configured as a web site via IIS. There are two alternative ways of installing TWS:

  • Manually

  • Using PowerShell and Sitecore Installation Framework

After installing TWS, either manually or with PowerShell, you must configure the Tenant Service (TS) connection strings.


For information on how to configure a tenant when you have installed the service, refer to the developer documentation.

The topic assumes that you have installed the following on your Sitecore server:


You can confirm that the Tenant Service functionality is installed by opening the Content Editor and locating the /sitecore/templates/Data Exchange/Services/Tenant Service item.


For information on how to create certificates, refer to the Set Up Client Certificates section of the Sitecore Experience Platform Installation Guide, available from the Sitecore Downloads page.

To install the TWS manually:

  1. Download the Sitecore Data Exchange Framework Tenant Web Service package from the Sitecore Downloads page. It contains the Sitecore Data Exchange Framework Tenant Web Service file.

  2. Extract the .zip file into the website IIS root folder. By default, this folder is located at C:\inetpub\wwwroot\<service folder>, where <service folder> is the name you choose for your tenant, for example, my-tenant.service.

  3. Configure a TS connection string.

  4. Create and start the site in IIS. 


    When a TWS is set up as described above, you can access it by requesting the http://[tenantservice] URL. If the service is running successfully, you get a response showing the date and time.

To install TWS using SIF installation files and PowerShell:

  1. Download the Sitecore Data Exchange Framework Tenant Web Service  package from the Sitecore download page.

  2. Download the SIF installation scripts for Tenant Service package from the Sitecore download page. It contains the following files:

    • tenantservice-xp0.json - an installation configuration file.

    • createcert.json - an installation configuration file.

    • deploy.ps1 - a PowerShell deployment script.

  3. Unzip the installation script files to a folder on your installation.


    The deploy.ps1 script contains a SitecoreTenantID parameter that is used to create the necessary connection string for the Tenant Service. If you already have a Tenant Service, you can edit the deploy.ps1 script and change the SitecoreTenantID parameter to the Tenant ID of the Tenant Service. You can also add or change the SitecoreTenantID in the connectionstrings.config file later.

  4. Open a PowerShell console with administrator rights. Navigate to the folder where you unpacked the installation script files. Run the deploy.ps1 script with the following syntax:

    .\deploy.ps1 -scInstanceName "<sitecore instance>" -servicePackage "<path to file>"

    The following table explains the parameters you must supply when running the script:





    The name of your Sitecore instance. The script automatically names the Tenant Service instance <scInstanceName>.service. If you want to give the Tenant Service a different name, you must use the manual installation procedure.



    The location of the Sitecore Data Exchange Framework Tenant Web Service package.


  5. Configure the necessary connection strings.