Troubleshooting

This topic describes the most common errors and solutions when integrating using the Boxever JavaScript Library.

401 Unauthorized error when trying to load the library

This error occurs when the value for the client_key key or the value for the target key is incorrect in the library script.

To fix the error:

Locate your library script.
For the client_key key, specify the correct client key.
For the target key, specify the correct Stream API target endpoint.

403 Forbidden error when trying to load the library

This error occurs when the value for the javascriptLibraryVersion key or for the web_flow_target key is incorrect in the library script.

To fix the error:

Locate your library script.
For the javascriptLibraryVersion key, set the value to "1.4.9".

For the web_flow_target key, depending on whether your organization uses Sitecore Personalize, specify the correct web flow target.

The web flow target is the path for the Amazon CloudFront CDN for Sitecore Personalize.

Scenario	Web flow target
Your organization uses Sitecore Personalize.	`https://d35vb5cccm4xzp.cloudfront.net`
Your organization does not use Sitecore Personalize.	An empty string `""`

400 Bad request error when trying to send an event

This error occurs when the event object does not contain a type.

To fix the error:

In your library script, locate all event objects.
Make sure each each event object contains a type.

404 Not Found error when trying to send an event

This error occurs when the event object contains the incorrect browser ID.

To fix the error:

In your library script, locate all event objects.
Make sure each event object contains a browser_id.
Set the value of browser_id to the value that the Boxever.getID() function returns: browser_id: Boxever.getID().

Events not appearing in Sitecore Personalize

If you sent an event to Sitecore Personalize and your web browser console contains no errors, this issue occurs if the value for the pointOfSale key is incorrect.

To fix the error:

In your library script, locate all event objects.
For the pointOfSale key, specify the correct name of a point of sale.

Web Experiences load too slow on my website

If a Web Experience or a Web Experiment takes too long to display after your webpage loads, consider loading the library script as early in your code as possible.

If a Web Experiment loads with flicker, consider loading the library script as early in your code as possible.

Preview API not working

If you are working in Sitecore Personalize with the Preview API for a Web Experience or Web Experiment, the Preview API does not work if the value for the web_flow_target key is incorrect in the library script.

To fix the error:

Locate your library script.

For the web_flow_target key, specify the correct web flow target.

The web flow target is the path for the Amazon CloudFront CDN for Sitecore Personalize.

Scenario	Web flow target
Your organization uses Sitecore Personalize.	`https://d35vb5cccm4xzp.cloudfront.net`
Your organization does not use Sitecore Personalize.	An empty string `""`

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Troubleshooting

401 Unauthorized error when trying to load the library

403 Forbidden error when trying to load the library

400 Bad request error when trying to send an event

404 Not Found error when trying to send an event

Events not appearing in Sitecore Personalize

Web Experiences load too slow on my website

Flicker when loading Web Experiments

Preview API not working