Frequently asked questions

How do I sign up for the trial?

Your Sitecore Cloud Portal Org Owner or Org Admin can enable the Sitecore Connect trial through the Sitecore Cloud Portal.

What features are available during the trial?

The Connect trial provides access to all Sitecore Connect features and tools, with a 5,000-task limit per year. See Sitecore Connect Trial for more details.

 Is the Connect trial really free?

Yes, the trial is completely free for customers who have purchased at least one Sitecore product and are on Sitecore Cloud Portal.

When does my Connect trial end?

The Connect trial has no expiration date. You can use it indefinitely, provided you stay within the 5,000-task limit per year.

Can I collaborate with more than five team members during the trial?

Yes, the Connect trial supports collaboration with larger teams.

Can I build my own connector during the trial?

Yes, the trial includes custom connector development.

How do I upgrade my Connect trial to a paid tier subscription?

To upgrade, simply contact your Sitecore account executive.

What happens to my data when I upgrade from my Connect trial to a paid tier?

When you upgrade, all data created during your trial is retained in your trial instance, which will automatically become a non-production instance. A new production instance will be provisioned, supporting up to 3,000,000 tasks per connection per year. The number of connections available depends on your selected paid tier.

Can I access customer support during the trial?

Yes, you'll have access to Sitecore's Help Center and support resources throughout your trial.

Which Sitecore products have connectors available?

Sitecore Connect currently offers connectors for CDP, Send, Content Hub, Content Hub One, OrderCloud, and xConnect.

Do I need to a Sitecore product to use Sitecore Connect?

Yes, your organization must have at least one Sitecore product to use Sitecore Connect.

Should my recipes use a Sitecore connector or can I use any connector?

Your recipes in Sitecore Connect must include at least one Sitecore connector.

Can I use Sitecore Connect to build third-party-to-third-party solutions?

No, Sitecore Connect is licensed for Sitecore-to-third-party integrations only.

Can I use Sitecore Connect to build Sitecore-to-Sitecore connections?

Sitecore products natively integrate through direct API and UI methods. Sitecore Connect can be used as a bridge between products when a pre-built solution is not available.

What is the data retention period for Sitecore Connect?

The default data retention period in Sitecore Connect is 30 days for all customers. This retention period is fixed and cannot be configured, as it is a limitation of the embedded Workato offering.

I already have Workato, why would I need Sitecore Connect?

Sitecore Connect offers billing and support directly through Sitecore, providing the convenience of a single-vendor relationship. It integrates seamlessly with Sitecore Cloud Portal, simplifying account management and enabling easy integration across Sitecore products.

What is the main difference between Workato and Sitecore Connect?

Workato supports a broad range of integration scenarios, whereas Sitecore Connect is purpose built for integrating Sitecore products with third-party applications. It is not designed for non-Sitecore use cases.

What is the relationship of Sitecore Connect to Workato?

Sitecore Connect is a white-labeled version of Workato, fully integrated into the Sitecore ecosystem. It removes the need for a separate Workato license and provides connectors and an integration workbench as part of the Sitecore ecosystem.

Do I have access to customer support?

Yes, all Sitecore Connect customers have access to our Help Center.

Where can I find tutorials or training materials?

You can access Sitecore Connect user documentation and Workato training materials to help you learn or troubleshoot.