Frequently asked questions
Here are some frequently asked questions about Sitecore Connect.
Exploring Sitecore Connect
Which Sitecore products have connectors available?
Sitecore Connect currently offers connectors for CDP, Send, Content Hub, Content Hub One, OrderCloud, and xConnect.
Do I need to a Sitecore product to use Sitecore Connect?
Yes, your organization must have at least one Sitecore product to use Sitecore Connect.
Should my recipes use a Sitecore connector or can I use any connector?
Your recipes in Sitecore Connect must include at least one Sitecore connector.
Can I use Sitecore Connect to build third-party-to-third-party solutions?
No, Sitecore Connect is licensed for Sitecore-to-third-party integrations only.
Can I use Sitecore Connect to build Sitecore-to-Sitecore connections?
Sitecore products natively integrate through direct API and UI methods. Sitecore Connect can be used as a bridge between products when a pre-built solution is not available.
Comparing Sitecore Connect and Workato
I already have Workato, why would I need Sitecore Connect?
Sitecore Connect offers billing and support directly through Sitecore, providing the convenience of a single-vendor relationship. It integrates seamlessly with Sitecore Cloud Portal, simplifying account management and enabling easy integration across Sitecore products.
What is the main difference between Workato and Sitecore Connect?
Workato supports a broad range of integration scenarios, whereas Sitecore Connect is purpose built for integrating Sitecore products with third-party applications. It is not designed for non-Sitecore use cases.
What is the relationship of Sitecore Connect to Workato?
Sitecore Connect is a white-labeled version of Workato, fully integrated into the Sitecore ecosystem. It removes the need for a separate Workato license and provides connectors and an integration workbench as part of the Sitecore ecosystem.
Accessing support and learning resources
Do I have access to customer support?
Yes, all Sitecore Connect paid tier subscriptions include access to our Help Center.
Where can I find tutorials or training materials?
You can access Sitecore Connect user documentation and Workato training materials to help you learn or troubleshoot.