Delete a visitor profile

Sometimes, you might receive a request to delete a visitor's profile information under a statute such as the General Data Protection Regulation (GDPR) or California Consumer Privacy Act (CCPA). You can fulfill this request using the Customer Engagement Console (CEC).


If you just want to delete one visitor profile, you can do so on the Visitor Lookup tab. For multiple deletion requests, you must use the CCPA/GDPR Deletion Requests tab as described here.

To delete a visitor profile in the CEC:

  1. In the CEC, on the menu bar, click Catalog, then click Visitors.

  2. On the CCPA/GDPR Deletion Requests tab, click Add CCPA/GDPR Deletion Request.

  3. In the VISITOR IDS text field, enter the visitor ID you are deleting. To add another ID, press Enter, then type the next ID.


    You can also import visitor IDs from a text file by clicking Import Values from File. The text file must contain one ID per line.

  4. Optionally, in the Memo field, enter a memo. For example, a support ticket number or another type of request ID.

  5. Click Delete.


    If the ID is not found in the system, it is shown in the VISITOR IDS NOT FOUND column.

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