Logged activities in the Sitecore Cloud Portal
To start forwarding audit logs to your external system, use the Webhook REST API to create a webhook.
Sitecore Cloud Portal activities always use the EUW region (https://mesh-management-api-euw.sitecorecloud.io).
The Sitecore Common Audit Log records when a team member has a role assigned or removed. This includes both organization roles and app roles, so you can also see when a team member joins or is removed from an organization.
It also records when a Sitecore support engineer logs in to your organization or app to help resolve a technical issue.
Here's a list of all the activities that Sitecore Common Audit Log records for Sitecore Cloud Portal entities:
|
Activity |
Description |
|---|---|
|
Team member has one or more roles assigned, or a person joins the organization. | |
|
Team member has one or more roles removed, or a team member is removed from the organization. | |
|
Sitecore support engineer (who is not a member of the organization) logs in to your organization or app to help resolve a technical issue. |
Example
In the following example, we'll show the audit logs that are created when an organization admin, Jane, performs certain actions in a Sitecore Cloud Portal organization.
Jane invites John to the Sitecore Cloud Portal organization, assigning him the Organization User role and the user role in a CDP app.
When John accepts the invitation to join the organization, the following log is recorded:
[
{
"action": "roles_assigned",
"entity": {
"id": "[email protected]",
"type": "user"
},
"sourceSystemUserContext": {
"id": "[email protected]"
},
"extensions": {
"roles": [
{
"role": "Organization User",
"scope": "Organization"
},
{
"tenantId": "fake1D2321-4324vdvsd3-44",
"role": "User",
"scope": "CDP"
}
],
"eventId": "1234567891011121314151617181920"
},
"time": "2025-05-27T11:20:16.216+00:00"
}
]Jane then assigns John the Admin role in an XM Cloud app:
[
{
"action": "roles_assigned",
"entity": {
"id": "[email protected]",
"type": "user"
},
"sourceSystemUserContext": {
"id": "[email protected]"
},
"extensions": {
"roles": [
{
"tenantId": "fake1Dxmc21-4324vdvsd3-44",
"role": "Admin",
"scope": "XMCloud"
}
],
"eventId": "1234567891011121314151617181921"
},
"time": "2025-05-28T11:20:16.216+00:00"
}
]John doesn't need to use CDP anymore, so Jane removes his CDP app access:
[
{
"action": "roles_removed",
"entity": {
"id": "[email protected]",
"type": "user"
},
"sourceSystemUserContext": {
"id": "[email protected]"
},
"extensions": {
"roles": [
{
"tenantId": "fake1D2321-4324vdvsd3-44",
"role": "User",
"scope": "CDP"
}
],
"eventId": "12345678910111213141516171819212"
},
"time": "2025-06-02T11:20:16.216+00:00"
}
]John needs to create webhooks and deploy XM Cloud environments, so Jane assigns him the Organization Admin role:
[
{
"action": "roles_assigned",
"entity": {
"id": "[email protected]",
"type": "user"
},
"sourceSystemUserContext": {
"id": "[email protected]"
},
"extensions": {
"roles": [
{
"role": "Organization Admin",
"scope": "Organization"
}
],
"eventId": "123456789101112131415161718192123"
},
"time": "2025-06-03T11:20:16.216+00:00"
}
]
Which also removes his Organization User role:
[
{
"action": "roles_removed",
"entity": {
"id": "[email protected]",
"type": "user"
},
"sourceSystemUserContext": {
"id": "[email protected]"
},
"extensions": {
"roles": [
{
"role": "Organization User",
"scope": "Organization"
}
],
"eventId": "123456789101112131415161718192161"
},
"time": "2025-06-03T11:20:17.216+00:00"
}
]After a long and exciting career at the company, John decides to retire. It's a sad day for everyone, as Jane removes him from the organization:
[
{
"action": "roles_removed",
"entity": {
"id": "[email protected]",
"type": "user"
},
"sourceSystemUserContext": {
"id": "[email protected]"
},
"extensions": {
"roles": [
{
"role": "Organization Admin",
"scope": "Organization"
},
{
"tenantId": "fake1Dxmc21-4324vdvsd3-44",
"role": "Admin",
"scope": "XMCloud"
}
],
"eventId": "90020250509113832745797000000000000001223372119995312709"
},
"time": "2055-05-27T11:20:16.216+00:00"
}
]Detailed activity properties
The following table describes the fields of each activity in the Sitecore Cloud Portal:
|
Entity |
Activity |
Field descriptions |
|---|---|---|
|
support_user |
|
|
|
user |
|
|