Manage Sitecore Support access

If there is a technical issue, you can grant Sitecore support engineers (PSS) access to your organization and its apps. When a support engineer logs in, they will have the Organization Admin role.

When Sitecore Support access is enabled, you can see a record of the Sitecore support engineers that have logged in to your organization.

The Sitecore Common Audit Log also records when a Sitecore support engineer logs in to your organization or its apps. See the logged activities in the Sitecore Cloud Portal.

Note

To manage Sitecore Support access, you must have an Organization Admin or Organization Owner role.

To enable Sitecore support engineers to access your organization and its apps:

  1. Log in to the Sitecore Cloud Portal organization that you want to enable Sitecore Support access for.

  2. In the Sitecore Cloud Portal, on the menu bar, click Admin.

  3. On the left menu, click Sitecore Support access.

  4. On the Sitecore Support access page, click Enable access.

To revoke Sitecore Support's access to your organization and apps, click Disable access.

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