Create a support case
To receive assistance in resolving technical issues with Sitecore products, documentation, and services, you can create a support case. Before creating a support case, review the scope of support.
To create a support case, you must have an Organization Admin or Organization Owner role.
To create a support case using the Sitecore Cloud Portal:
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In the Sitecore Cloud Portal, on the menu bar, click Home.
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On the homepage, click Create support case.
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In the Create support ticket dialog box, in the Where are you experiencing an issue? drop-down menu, select the affected product or app.
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If applicable, select the affected environment in the Environment drop-down menu.
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In the Title of issue field, enter a descriptive title.
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In the Describe your issue field, enter a detailed explanation of the issue. Use the applicable Support Portal best practices.
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In the Impact drop-down menu, select the option that represents the business urgency of the problem.
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Click Submit.
After you have created a support case, you receive a support case notification email message.