Create a support case

To receive assistance in resolving technical issues with Sitecore products, documentation, and services, you can create a support case. Before creating a support case, review the scope of support.

Note

To create a support case, you must have an Organization Admin or Organization Owner role.

To create a support case using the Sitecore Cloud Portal:

  1. In the Sitecore Cloud Portal, on the menu bar, click Home.

  2. On the homepage, click Create support case.

  3. In the Create support ticket dialog box, in the Where are you experiencing an issue? drop-down menu, select the affected product or app.

  4. If applicable, select the affected environment in the Environment drop-down menu.

  5. In the Title of issue field, enter a descriptive title.

  6. In the Describe your issue field, enter a detailed explanation of the issue. Use the applicable Support Portal best practices.

  7. In the Impact drop-down menu, select the option that represents the business urgency of the problem.

  8. Click Submit.

    After you have created a support case, you receive a support case notification email message.

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