Roles

In the Sitecore Cloud Portal, you can assign roles to a team member to determine their access to apps and features. There are two types of roles in the portal:

  • Organization role - determines if you can invite others to the organization, assign roles, and perform other admin tasks.

  • App roles - for each app in the organization, these roles determine whether you can access the app and what you can do with it. Each Sitecore product has a unique set of app roles.

Note

People with the Organization Owner or Organization Admin role automatically have the highest role for all apps in the organization.

Organization roles

Your organization role determines your default app access and your ability to manage team members and organization settings.

A team member's organization role is assigned when they are invited to the organization. This role can be changed on their details page if needed.

Note

Team members can't change their own organization role or remove themselves from an organization.

  • Organization Owner - always has the highest role in all apps. Can invite new team members and make them an Organization Owner, Organization Admin, or Organization User and manage the organization's settings. When an organization is created, Sitecore sends an email invitation to the assigned owner.

  • Organization Admin - always has the highest role in all apps. Can invite new team members and make them an Organization Admin or Organization User and also manage the organization's settings.

  • Organization User - only has access to assigned apps. Cannot invite other team members or modify their role and cannot manage the organization's settings.

Note

We strongly recommend that you have more than one Organization Owner, in case one of them leaves the organization unexpectedly or cannot log in to their account. If your Organization Owner plans to leave, they must first assign a new Organization Owner.

Organization role capabilities

The following table shows the capabilities available for each organization role:

Capability

Organization Owner

Organization Admin

Organization User

Access all apps in the organization

Yes

Yes

No

Access only apps where they have a specific app role, granted by an Organization Owner or Organization Admin

No

No

Yes

Invite people to the organization

Yes

Yes

No

Change the organization role and app roles of other team members

Yes

Yes

No

Change their own organization role or app roles

No

No

No

Add or remove an Organization User

Yes

Yes

No

Add or remove an Organization Admin

Yes

Yes

No

Add or remove an Organization Owner

Yes

No

No

Remove themselves from the organization

No

No

No

Manage SSO connections

Yes

Yes

No

Manage multi-factor authentication

Yes

Yes

No

Access the Sitecore AI Deploy app

Yes

Yes

No

Use the Common Audit Log's Webhook REST API

Yes

Yes

No

Create a support case

Yes

Yes

No

Set up a custom hostname

Yes

Yes

No

Manage Sitecore Support access

Yes

Yes

No

Create, install, and manage Marketplace apps

Yes

Yes

No

Access all Marketplace apps installed in the organization

Yes

Yes

No

Access only those installed Marketplace apps where they have app access granted by an Organization Owner or Organization Admin

No

No

Yes

App roles

An app role determines whether an Organization User can access a specific app, and what they can do in that app.

By default, an Organization User does not have access to any apps in the organization and needs to be assigned app roles.

People with an Organization Admin or Organization Owner role automatically have the highest role in all apps. For example, an Organization Admin will always have the Admin role in all SitecoreAI apps.

Each Sitecore product can have different roles, and depending on the app role assigned, a team member might have limited or no access to certain features within an app.

Use the following links to learn more about app roles for specific Sitecore products:

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