Search for a product

You can use the Products section of the Catalog page of the Customer Engagement Console (CEC) to search for products by keyword, SKU, and so on. This functionality is useful for seeing whether a product is available for merchandising, retrieving a product's ID to use in creating rules, viewing product datasets, and so on.

To search for and view a product using the CEC:

  1. In the CEC, on the menu bar, click Catalog, then click Products.

  2. On the Product Browser tab, enter the name of the product, the SKU, or another relevant keyword into the search box. You do not have to press enter; the search results populate as you type.

    Note

    You can also search for a product by entering the product ID in the search bar on the SCD Product ID Lookup tab.

  3. Click the product to view details.

    Note

    The product details page is split into the following tabs: Basic, Categories, Stats, and Datasets. There might be additional tabs depending on your specific implementation.

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